Customer Service Specialist
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Job Location:
Monthly Salary:
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Basic Function: The Customer Service Specialist is responsible for providing exceptional service and support to our customers and sales representatives. This role requires a proactive customer-focused individual with strong communication and problem-solving skills. The Specialist serves as a liaison between customers sales and operations to ensure a seamless and positive customer experience across all business segments.
Responsibilities and Duties:
- Serve as a primary point of contact for customer inquiries via phone and email.
- Receive enter and manage customer orders in accordance with company policies and procedures.
- Provide accurate order status updates shipping details and follow-up communication to customers and sales representatives.
- Process and manage change orders affecting existing customer orders.
- Collaborate closely with internal departmentsincluding Sales Operations and Shippingto ensure alignment and timely resolution of customer needs.
- Generate update and maintain departmental reports as required.
- Identify and communicate opportunities for process improvement and contribute to continuous improvement initiatives.
- Ensure compliance with all departmental policies procedures and quality standards.
- Uphold company values by supporting our three organizational pillars: Customer Driven People & Culture and Operational Excellence.
- Perform other duties as assigned.
Qualifications and Required Skills:
High School Diploma required; Associates Degree preferred.
Minimum of 3 years experience in a customer service role; manufacturing environment experience a plus.
Strong process orientation with a proactive customer-first mindset.
Proficiency in Microsoft Office Suite; advanced Excel skills preferred.
Excellent mathematical and analytical skills.
Clear and professional communication skills both written and verbal.
Demonstrated ability to learn and utilize online systems effectively.
Strong organizational and follow-up skills with the ability to thrive in a fast-paced team-oriented environment.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Experience air movement solutions with Hartzell. Leading the industry with high-quality industrial fans and ventilation systems
