Operational Security Officer

Job Status: Ongoing and Casual roles available
Salary forFull Time Ongoing: Base wage of $3674 per hour plus 25.6% Composite Penalty and 12% Superannuation Contributions
Salary forCasual: Base wage of $3674 per hour plus 12.5% Scaled Penalty 23.3% Casual Loading and 12% Superannuation Contributions

Applications Close:Monday 10 November 2025 at 11:55pm

Role Enquires: at

An organisation where diversity of thought and experience is valued supported and respected.

THE HOUSE

The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination its one of the worlds busiest performing arts centres the nations premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera Houses future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder on and off the stage. We bring people together to be uplifted empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026 our ambition is to be Everyones House. To make this real we are focused on four themes that underpin our organisational values (Creativity Courage Inclusivity Integrity Collaboration and Care):

• Everyone feels welcome here.
• We better understand and connect with the community.
• We are future ready.
• We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

Help protect one of Australias most treasured icons. Were seeking proactive Security Officers to ensure all internal and external stakeholders meet Sydney Opera House security this vital role youll report and manage security related incidents in line with Emergency Planning and Response Group procedures maintaining the integrity of the SOH Security Plan.

Your work will directly contribute to safeguarding the Opera House its people visitors and cultural heritage.

We welcome applicants from all backgrounds who are committed to safety collaboration and excellence. If youre detail oriented reliable and passionate about protecting a place of national and global significance wed love to hear from you.

Join us and help keep Sydney Opera House secure for generations to come.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE

The ideal candidates will have:

• Current Class 1A Security Licence a Responsible Service of Alcohol Certificate and Provide First Aid Certificate.
• Security industry or related experience including operational security duties crowd control search procedures and the ability to provide and maintain excellent customer service.
• Thorough and comprehensive contemporary operational security or related experience in a high profile and high public visitation site characterised by high levels of constantly changing activity and 24 hour seven days per week coverage.
• Experience in delivering security or related services within heightened level of threat and experience of a multitude of security incident types and responses and in liaising with outside security agencies and emergency services including crowd management experience.
• Ability to meet physical fitness standards in accordance with SOH EPRG policy.
• Strong verbal communication interpersonal negotiation persuasive facilitation and conflict resolution skills.
• Demonstrated experience in incident reporting and sound written communication skills.
• Working With Children Check (WWCC) understanding of policies and procedures relevant to the workplace and participate in relevant security training.

CONTRACT AND ROSTERING

The Security Team work 12 hour shifts from 06:00 to 18:00 or 18:00 to 06:00 7 days per week including public holidays.

The role(s) on offer are either Full Time (38 hours per week) or Casual.

There may be an opportunity to undertake more hours should additional shifts arise above your contracted hours.

THE PERKS

The Sydney Opera House give you access to a fantastic range of benefits including:

• 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden.
• 5 weeks annual leave for all ongoing and temporary staff.
• Access to salary packaging and discounted health insurance.
• Access to a range of professional development programs and staff engagement initiatives.
• Staff community groups like SOH Pride First Nations Staff Network Sustainable Environmental Action Leaders (SEALs) and more.
• Fitness Passport and complimentary wellbeing programs including pilates yoga circuit classes physiotherapy sessions as well as other wellbeing initiatives.
• Working for an organisation with a 6 Start Green Star performance rating from the Green Building Council of Australia.
• Working for an organisation committed to the United Nations Sustainable Development Goals and the worlds first arts organisation to join the UNs Global Compact an international sustainability initiative designed to build a better future for us all.
• Complimentary tickets to shows.
• And many more!

EQUITY AND INCLUSION

The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are as you are. So if you require any adjustments to the recruitment process please contact us as to discuss. Even if you think youd be a great fit but dont necessarily tick every box in the role description please get in touch.

We welcome and encourage applications from First Nations people recognising the value unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders people who are d/Deaf and/or with disability from culturally and linguistically diverse backgrounds neurodiverse refugees and the LGBTQIA community.

NEED TO WORK FLEXIBLY

We know flexibility means different things to different people so let us know how we can support you to be your best.

SOUND LIKE YOU APPLY NOW

Please submit your cover letter and CV via our online addition you will be prompted to answer the two following targeted questions in the online application platform.

1. What about this position has motivated you to apply

2. Describe a time when you had a to work within a team to resolve a security or customer service situation.

To be eligible to apply for this position applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job it remains strictly confidential and applicants will be informed of the result.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan.

Applications will not be accepted from recruitment agencies.

KEY DATES

Assessment Centre:

If selected for the shortlist you will be required to attend an in-person Assessment Centre on:

• Wednesday 19 November 2025 at 09:30 to 12:00
  

Interview Dates

Following the assessment centre you may progress to the interview stage. Interviews will be held on:

• Thursday 20 November 2025 or Friday 21 November 2025

Initial commencement dates

If you are successful with your application your paid employment (including training) will commence on Monday 8 December 2025. You must be available to work the following dates (09:00 to 17:00). These dates and times are mandatory:

• Monday 8 December

• Tuesday 9 December

• Wednesday 10 December

• Thursday 11 December

• Friday 12 December
  

Buddy Shifts

Following your initial training period you will be required to complete six 12 hour shifts over a 10 day period from Monday 15 December - Wednesday 24 December 2025. These shifts will follow the usual times of 06:00 to 18:00 or 18:00 to 06:00.

Availability to work

You must be available to work New Years Eve and have good availability over January 2026.