Field Support Officer

Wollongong - Australia

Monthly Salary: $ 103050 - 108266

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

TAFE NSW Life-Changing Careers

Field Support Officer

2 x Temporary Full-time opportunities up to 30^th June 2027

Location negotiable: Port Macquarie/ Wollongong/ Tamworth/ Dubbo (subject to campus availability)

$103050 - $108266 includes base salary ($90791 - $95387) plus employers contribution to superannuation and annual leave loading

At TAFE NSW we are dedicated to life-changing impact.

Thats why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We live by TAFE NSW values: Customer Focus Integrity Collaboration and Excellence. They define who we are how we work and inspire our performance.

We invest in our people

At TAFE NSW you will discover a diverse dynamic and collaborative environment where you can innovate create value and do meaningful work.

We provide you with tools and ongoing training and professional development health and wellbeing programs and depending on your role a 35-hour working week with a variety of flexible working options.

About the role

The Field Support Officer plays a crucial role in providing technical assistance and support to a diverse audience including staff students and key stakeholders. Leveraging their expertise from prior service desk experience they offer a blend of virtual on-site and service desk support. Their responsibilities include diagnosing and resolving a wide range of client requests from routine to complex within the Digital Solutions Group. This tiered response approach ensures timely and effective solutions for our geographically dispersed community.

We currently have two full time roles available till 30^th June 2027. Both roles offer location flexibility and successful candidates can choose a campus location between Port Macquarie/ Wollongong/ Tamworth or Dubbo (subject to campus availability).

About You

As a Customer-Focused Field Support Officer you will have minimum 2 years of technology expertise adeptly navigating both virtual and on-site support scenarios.

Your mission To place your customers squarely at the heart of every decision. You are a champion of documentation meticulously updating records and crafting user-friendly guides.

Your goal To elevate service resolution procedures to new heights.

Collaboration is key. You foster seamless communication between teams ensuring everyones on the same wavelength. And when it comes to translating IT jargon into plain English youre the bridge that connects tech-savvy wizards with those who prefer their gadgets spellbound.

In addition to the above you will also need a current NSW drivers license.

To find out more about the role click to view the Position Description.

Our commitment to Diversity Equality and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity trust respect and the promotion of diversity and inclusion are valuedso you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm AEDT Tuesday 27th January 2026

To apply for this role click on apply now and provide:

Your current resume
Copies of your qualifications (if applicable upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question:

Describe a recent situation where you had to resolve a complex IT issue for a customer with limited technical knowledge. How did you diagnose and fix the problem and how did you keep the customer supported and informed throughout the process

Role-specific enquiries: contact Alan Bate Service Desk and Field Support Specialist via email

General recruitment and adjustment enquiries:contact Talent Acquisition Advisor Ravinder Mansfield via email or tel: (02).

For helpful insights into preparing your application TAFE NSWs recruitment process and getting interview ready explore our Candidate Toolkit attend one of our Recruitment Readiness Workshops and check out the interactive Capability Application Tool.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool valid for 18 months may be created for this position and position(s) of the same classification that subsequently becomes vacant and may be filled via this recruitment.

Considering a move to Regional NSW The Welcome Experience is a free service providing tailored support to ensure a smooth transition. From connecting you with the local community and essential services to helping you navigate employment and lifestyle opportunities. Discover the benefits of regional living explore The Welcome Experience and register today!

Required Experience:

Unclear Seniority

TAFE NSW Life-Changing CareersField Support Officer2 x Temporary Full-time opportunities up to 30th June 2027 Location negotiable: Port Macquarie/ Wollongong/ Tamworth/ Dubbo (subject to campus availability)$103050 - $108266 includes base salary ($90791 - $95387) plus employers contribution to super...