Event Registration Manager

First Global Management Services

Job Location:

Jersey, NJ - USA

Monthly Salary: $ 70000 - 100000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries including financial services technology new & traditional media aerospace healthcare and professional services. FIRST has received numerous accolades including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer named Top Agency of the Year 2024 by Event Marketer highlighted as a Global Agency of the Year over 100 Employees by C&IT and listed among the 200 Top Marketing Agencies in& 2022 by Chief Marketer.

Learn more at

Location: Jersey City NJ / Hybrid (3 days in office subject to change at any time). Must reside in the tri-state area to commute to work.

What You Would Get To Do

The Event Technology Manager is responsible for assisting clients in navigating registration websites supporting new technology platforms and data management while liaising with the event delivery team. This role will assist the events team by implementing building and supporting new technology platforms as well as utilizing advanced knowledge of Microsoft Excel to manage event information lists and appropriate reporting. This role may also need to provide support to clients who need assistance with event and meeting coordination.

Domestic and/or international travel may be required with this role.

Your Contributions

Implementation and project management of event registration websites app builds and additional technological aspects as needed for assigned events
Troubleshoot technical issues
Manage client communications including save-the-dates invitations registrations confirmations etc.
Database management to ensure consistency in information accuracy of new and existing data and list generation
Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
Work with the Event delivery team on overall program logistics production and implementation
List manipulation to provide team members with relevant registration data year-on-year statistics and insight into varied elements and event analytics
Coordination of name badges tent cards place cards departure notices email confirmations agenda signage etc. where appropriate
Support with the registration desk flow design and set up including onsite support throughout the event as needed
Lead contact for attendee management and technology vendors including pre-event and during execution
Create and distribute post-event client surveys
Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure a smooth transition between team members if necessary
Review and manage any relevant third-party vendor invoice reconciliation e.g. badging/attendee tracking etc.
Provide the client with cost savings/value adds whenever possible
Track and maintain the time spent on projects to accurately reflect the work being done
Assist with the training of new joiners and mentoring existing team members
Keep up-to-date on all emerging technologies popular culture and trends and ensure team members are informed as well

What We Are Looking For

5 years of experience in Attendee Data Management and Event Technology including entry-level meeting planning and coordination with registration and event technology
Bachelors Degree preferred
Advanced proficiency in Microsoft Office with a focus on Excel
Proficiency with registration website platforms such as Cvent Splash Certain Aventri Eventbrite and other registration website platforms required
General knowledge of HTML and CSS is a plus but not required
Able to manage multiple projects simultaneously
Strong written and oral communication skills at all levels
Motivated self-starter ability to take direction and work independently; ability to think innovatively
Flexible and willing to work outside of normal business hours (evenings weekends) and travel when required to be on-site at events

At FIRST we believe that the passion creativity and commitment of our teams drive our success. Thats why we offer a range of benefits and perks to support your personal and professional growth

Medical Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace Teladoc Maven Rocket Lawyer Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide including headquarters in London New York and Singapore you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70000 to $100000. This role is also eligible for an annual discretionary bonus.

#LI-TS3 #LI-Hybrid

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role please get in touch to discuss adjustments or other suitable roles.

Required Experience:

Manager

Building a Brand Starts with a StoryFIRST is a leading global brand experience agency serving clients in various industries including financial services technology new & traditional media aerospace healthcare and professional services. FIRST has received numerous accolades including being listed amo...