IT IT Specialist Technical Support (Mid Level)

Marlborough, NH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Were seeking a skilled IT Specialist Technical Support to provide hands-on technical assistance resolve desktop and network issues and support hardware/software deployment initiatives. This position plays a key role in ensuring system reliability and a positive user experience across multiple business units.

Key Responsibilities:

Troubleshoot and resolve hardware software and network connectivity issues at the desktop level.
Perform PC hardware break-fix application support and system configuration.
Support end users with third-party and proprietary applications.
Coordinate with project managers on hardware/software upgrades moves and deployments.
Conduct user interviews technical evaluations and recommend IT solutions.
Assist with UAT testing on-site resource management and day-one technical support.
Maintain accurate documentation of hardware/software changes and configurations.
Provide technical training and user support for system usage and best practices.
Ensure compliance with company IT standards and data confidentiality.

Qualifications:

Bachelors degree in Information Technology or related field (preferred).
3 years of experience in IT support or desktop technical troubleshooting.
Strong knowledge of PC hardware Windows OS and networking (TCP/IP).
Proven customer service multi-tasking and communication skills.
Experience with system testing upgrades and performance tuning preferred.

Preferred Skills:

Exposure to software maintenance database performance or load balancing.
Familiarity with ticketing systems and remote desktop tools.
A or Network certification is a plus.

Were seeking a skilled IT Specialist Technical Support to provide hands-on technical assistance resolve desktop and network issues and support hardware/software deployment initiatives. This position plays a key role in ensuring system reliability and a positive user experience across multiple bu...