Non-Clinical Administrative Customer Service Representative
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Job Location:
Whittier, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Customer Service Representative serves as the primary point of contact between the medical group and callers including members and the general public. This role involves addressing a wide range of healthcare inquiries requiring comprehensive knowledge of the hospital medical staff integrated delivery system community resources health plans and relevant information sources.
The Customer Service Representative serves as the primary point of contact between the medical group and callers including members and the general public. This role involves addressing a wide range of healthcare inquiries requiring comprehensive knowledge of the hospital medical staff integrated delivery system community resources health plans and relevant information sources.
Location:Whittier California United States
Responsibilities:
- Field inquiries across a wide range of healthcare issues and subjects.
- Maintain considerable knowledge about the hospital medical staff integrated delivery system the community health plans and sources of information.
- Document each telephone call.
- Assist callers with community education questions.
- Provide material on screenings and promotional events that may take place with affiliated partners.
- Inform callers as to which health plans are affiliated.
- Link (transfer) misdirected callers to appropriate departments or the health plan if necessary.
- Assist members with claims status inquiries.
- Record information accurately and rapidly in a database.
- Summarize often confusing and difficult-to-understand information to respond to caller inquiries.
- Develop effective working relationships with all levels of the organization including administration doctors and staff.
- Identify and solve problems.
- Assist patients in selecting a physician accessing services and resolving billing issues.
- Perform selected patient registration activities.
- Coordinate equipment/supply needs and notify the appropriate department of equipment malfunction.
- Field inquiries across a wide range of healthcare issues and subjects.
- Maintain considerable knowledge about the hospital medical staff integrated delivery system the community health plans and sources of information.
- Document each telephone call.
- Assist callers with community education questions.
- Provide material on screenings and promotional events that may take place with affiliated partners.
- Inform callers as to which health plans are affiliated.
- Link (transfer) misdirected callers to appropriate departments or the health plan if necessary.
- Assist members with claims status inquiries.
- Record information accurately and rapidly in a database.
- Summarize often confusing and difficult-to-understand information to respond to caller inquiries.
- Develop effective working relationships with all levels of the organization including administration doctors and staff.
- Identify and solve problems.
- Assist patients in selecting a physician accessing services and resolving billing issues.
- Perform selected patient registration activities.
- Coordinate equipment/supply needs and notify the appropriate department of equipment malfunction.
Required Skills & Certifications:
- High school graduate or equivalent.
- Experience working with telephone callers preferably in a healthcare setting or the ability to demonstrate the aptitude for such work.
- Training or experience in a Microsoft Windows environment.
- Excellent verbal and written communication skills.
- Strong computer skills.
- Ability to learn quickly.
- Good organizational skills.
- Ability to identify and solve problems.
- The ability to talk to callers in all walks of life and in all situations via telephone and build a sense of trust and rapport with the caller and intent of the call.
- The ability to understand the requirements of a substantial number of health plans in order to assist patients in selecting a physician accessing services and resolving billing issues.
- The ability to record information in a database accurately and rapidly.
- Respond to caller inquiries by summarizing what is often confusing and difficult to understand information.
- The ability to perform well in a teamwork environment and to maintain a positive attitude in a busy and highpressure work situation.
- The demonstrated ability to speak and write in articulate and grammatically correct English and also converse in Spanish or Chinese if identified in the specific position requirements.
- High school graduate or equivalent.
- Experience working with telephone callers preferably in a healthcare setting or the ability to demonstrate the aptitude for such work.
- Training or experience in a Microsoft Windows environment.
- Excellent verbal and written communication skills.
- Strong computer skills.
- Ability to learn quickly.
- Good organizational skills.
- Ability to identify and solve problems.
- The ability to talk to callers in all walks of life and in all situations via telephone and build a sense of trust and rapport with the caller and intent of the call.
- The ability to understand the requirements of a substantial number of health plans in order to assist patients in selecting a physician accessing services and resolving billing issues.
- The ability to record information in a database accurately and rapidly.
- Respond to caller inquiries by summarizing what is often confusing and difficult to understand information.
- The ability to perform well in a teamwork environment and to maintain a positive attitude in a busy and highpressure work situation.
- The demonstrated ability to speak and write in articulate and grammatically correct English and also converse in Spanish or Chinese if identified in the specific position requirements.
Preferred Skills & Certifications:
- Data entry experience.
- Bilingual in Spanish or Chinese (if specified in position requirements).
- Data entry experience.
- Bilingual in Spanish or Chinese (if specified in position requirements).
Special Considerations:
- Must be self-motivated and possess a positive attitude.
- Ability to deal effectively in a fast-paced changing environment.
- Ability to work independently as well as be part of a team.
- Must be self-motivated and possess a positive attitude.
- Ability to deal effectively in a fast-paced changing environment.
- Ability to work independently as well as be part of a team.
Scheduling:
- Not specified in the provided text.
- Not specified in the provided text.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
