Student Administration Support Officer (12 months & Third-Party Contract)

Overview:

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe respected valued and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer carrying out their role staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of Vietnam expects all staff members to comply with its Code of Conduct policies and procedures which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam

RMIT Vietnam is committed to excellence innovation and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 125th globally and 10th in Australia in QS World University Rankings 2026. To learn more about our rankings please check out our latest facts and figures here Reputation and rankings - RMIT University

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies please visit our website: role

The Student Administration Support Officer is responsible for utilising systems and processes involved in administering all aspects of students enrolment from first enrolment to graduation. This includes but is not limited to processing student enrolments and enrolment variations supporting student examinations scholarship and graduation events. This position will be responsible for resolving enrolment issues as well as all associated tasks that fall under RMIT Vietnams policy and procedural framework.

Reports to: Senior Coordinator Student Administration (HN)

Key Accountabilities

• Support student enrolment processes including managing enrolment variations and responding to enrolment-related requests throughout the student lifecycle.

• Perform accurate data entry and verification of student information ensuring precision and attention to detail.

• Maintain regular communication with stakeholders to facilitate timely and error-free processing of student enrolment records.

• Assist with student insurance administration by cleansing data maintaining up-to-date student records and preparing student lists to ensure accuracy and compliance.

• Support visa-related activities by updating passport and visa records preparing documentation for applications tracking and following up with students on outstanding requirements.

• Ensure completeness and accuracy of student documentation while upholding confidentiality and privacy standards.

• Contribute to data collection and analysis efforts aimed at enhancing the quality and efficiency of student administration.

• Assist in planning and coordinating logistics for enrolment scholarship and graduation events.

• Undertake additional responsibilities as required to support team operations and service delivery.

Key Selection Criteria

• A bachelors degree in business administration or a relevant discipline or other equivalent work experience.

• Experience in administrative systems and processes.

• Demonstrated experience in a complex customer service environment.

• Skilled in the use of Microsoft Word Excel Outlook and Power Point and experience using database systems.

• Keen attention to detail and accuracy when inputting data and managing information.

• Ability to work independently and as part of a team.

• Demonstrated ability in liaising with people at all levels and areas of an organisation for example students academic staff and management as well as with people in industry government and other organisations.

• Ability to display appropriate behaviours in line with the position and RMIT Values

Additional Information

• Contract duration: 05 Jan 2026 - 18 Dec 2026

• Highly competitive gross salary

• Annual leave: 1 day per working month

• Private Insurance

• Free use of on-site sports and fitness facilities

• Library on campus and online - access to the RMIT Australia online library

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role the minimum requirement is IELTS General 5.5 (or equivalent CEST 150).

To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.

To Apply

Please submit your CV cover letter qualifications ID and address your suitability for this position by clicking on the Apply button.

Important Notice

• Please ensure your application is submitted through our Workday system on the RMIT Careerspage. We do not accept applications through other means.

• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.

• For any questions or support feel free to reach out to our Talent Acquisition team at

#RMITVietnam

Applications Close:

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students clients and members of the community. As an internationally recognised Australian university based in Asia RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

Experience:

Unclear Seniority