DPIC & Dealer to Dealer Analyst

Location(s): Franklin TN

Job Schedule: Full-time Onsite

Education Requirement: Bachelors degree or related work experience

Sponsorship: No

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We are currently looking for a DPIC & Dealer to Dealer Analyst to join our team in Franklin TN. This position manages D2D program through vendor performance management feature requests and implementation and problem resolution. Administers Syncron system dealer enrollments and Dealer-to-Dealer Referral process and shipment anomalies. Coordinates with dealers third party providers internal departments and NNA IS groups to resolve logistical and systems interface issues and ensure accurate processing of physical shipments and electronic data transactions. Integral part of the Dealer Parts Information Center (DPIC) team. Primary contact for day-to-day questions and process training. SME for dealer internal teams and field staff escalations related to but not limited to part availability catalog questions and shipment ETAs. Works with DPIC Vendor to implement process improvements and agent training.

A Day in the Life:

• Maintaining Syncron Enrollment (Buy/Sells and New) and update HOST (CU91)

• Monitoring Dealer Inventory Data Feeds each morning using Syncron data Ensuring eligible dealer backorders are fed from HOST to SAP using reporting data in Syncron.

• Monitoring the system for any interface issues for internal or dealer users.

• Checks to ensure labels are being generated for both air and ground and opening tickets as needed

• Identify scan interface issues by analyzing the anomaly report pick up scans trigger the financials and release the line in HOST.

• Manually assign D2D shipments if FedEx label process fails

• Dealer shipment accuracy

• Contact with the dealer and manually rescheduling as needed on FedEx

• Manually changing the FedEx tracking number in SAP

• Resubmitting the FedEx interface to allow scans of the new label to interact with both SAP and Host.

• Error resolutions.

• Correct FedEx labels with the wrong shipments

• Address quantity errors

• Provide support for dealer inquiries concerning shipments

• Provide dealers with NNAnet access

• Monitor the Syncron D2D e-mail in box to determine why they are bounced back and attempt to resolve.

• Work with PDCs to process dealers RFCs and inquiries concerning D2D Shipments

• Monitor Dealer 360 to look for questions and inquiries about D2D and Parts Locator

• Update tables for specific parts so they dont search D2D when they do not have a sales restriction on them

• Set up Manual D2Ds for OOP parts hot situations Consumer Affairs and STPs

• Support SCM to relocate inventory to support dealer allocation

• Support IS on system changes and enhancements as needed

• Resolve IS tickets opened related to Syncron (User Access)

• Support generation of reports and KPI status.

• Work with Fed Ex as vendor for D2D shipments to negotiate rates package size parameters and track billing.

• Utilize Salesforce and Nissan systems to assist with escalated Dealer Field team or internal team parts issues.

• Utilize Salesforce to run reports to identify team performance opportunities.

• Collaborate with call center vendor to improve agent productivity.

• Act as SME on NNA operations and parts processing procedures to support internal and dealer teams.

• Collaborate cross-functionally with internal teams on process improvement actions.

• Communicate with Parts Managers and Field Staff teams to cascade information address concerns or request action.

• Utilize both NNA and NCI mainframe systems to assist with dealer orders and Executive escalation requests.

• Escalate and follow-up on critical parts order issues with Supply Chain PPE and logistics teams.

Who Were Looking for:

Required:

• Education: Bachelors degree in a related discipline. Consider equivalent related work experience within dealer and/or distribution and transportation management areas.

• Experience: 3-5 years professional related experience in problem solving distribution dealer processes inventory management and systems. Dealer communications and relationship experience. Information systems interaction experience is an asset. Contact center experience a plus.

• Computer Skills: Experienced in Salesforce. Working knowledge of word processor spreadsheet other PC applications mainframe SAP and SaaS based applications. NNA desktop and appropriate proprietary technical systems knowledge.

• General business knowledge of service parts logistics and distribution processes in the automotive OE and dealer environment. Strong analytical skills. Strong telephone/interpersonal communications and problem solving skills. Demonstrated competency in teamwork and collaborative business environments. General small package and common carrier transportation knowledge helpful.

• Ability to perform work onsite at Franklin TN.

• Occasional travel for up to one week per year to Canada to DPIC Contact Center.

What Youll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities:Benefit from diverse career paths cross-departmental moves and innovative learning platforms. Enhance your skills through seminars leadership training and tuition reimbursement programs all while playing a vital role in shaping the future of transportation. From day one youll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package including medical mental health parental leave retirement savings & unique Nissan perks including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information access our Nissan Benefits Overview Guide.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal state and local laws including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissans policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race gender military status disability or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees customers and partners feel respected valued and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees with shared characteristics or interests build allies and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.