Desktop Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
We are seeking an experienced Desktop Support Engineer to provide technical support maintenance and troubleshooting for end-user systems hardware and software. The ideal candidate will possess strong expertise in Windows and Mac environments network troubleshooting and IT service management (ITSM) processes. This role ensures smooth day-to-day IT operations and timely resolution of user issues to maintain business continuity.
Key Responsibilities:
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Provide L1/L2 support for desktops laptops printers and peripheral devices.
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Troubleshoot and resolve issues related to hardware operating systems and applications.
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Install configure and maintain Windows macOS and Linux-based systems.
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Manage user accounts permissions and group policies via Active Directory.
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Support Microsoft 365 Outlook Teams and related productivity tools.
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Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN).
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Perform software installations updates and system patches following IT policies.
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Maintain accurate asset inventory and documentation of incidents and resolutions in ITSM tools (e.g. ServiceNow Remedy Jira).
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Ensure compliance with security and data protection policies.
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Collaborate with infrastructure and network teams for escalations and complex issues.
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Assist in new hire onboarding and IT setup (hardware provisioning access setup etc.).
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Support remote users using remote desktop tools or VPN solutions.
Required Skills & Qualifications:
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36 years of experience in desktop or IT support roles.
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Strong knowledge of Windows 10/11 macOS and Microsoft Office 365.
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Experience with Active Directory DNS DHCP Group Policy and basic networking.
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Familiarity with ITSM tools (ServiceNow Remedy or Jira Service Desk).
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Hands-on experience with remote desktop tools (RDP AnyDesk TeamViewer etc.).
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Excellent troubleshooting problem-solving and communication skills.
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Ability to work independently and manage multiple support requests efficiently.
Good to Have:
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CompTIA A Network or Microsoft Certified: Modern Desktop Administrator certification.
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Experience with SCCM Intune or JAMF for device management.
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Basic understanding of ITIL processes.
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Exposure to VPN firewall and endpoint protection tools.
Educational Qualification:
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Bachelors degree or diploma in Information Technology Computer Science or related field.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
