Customer Service & E-commerce Assistant
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Job Location:
National Capital Region - Philippines
Hourly Salary:
USD 5 - 5
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Responsibilities:
- Respond to customer inquiries through website chat features for styling appointments fashion show inquiries influencer collaborations and curated experience bookings
- Handle email correspondence with vendors sponsors models and designers for fashion show coordination
- Manage customer service inquiries using provided templates with 24-hour response time for complex questions requiring owner input
- Perform Shopify administrative tasks including removing sold inventory publishing sale items and updating product listings
- Execute email marketing campaigns for promotions and customer engagement
- Handle private shopping event coordination and appointment scheduling
- Maintain professional communication standards across all customer touchpoints
Requirements
- Customer service background with proven professional communication skills
- E-commerce experience specifically with Shopify and Amazon platform management
- Experience with email marketing platforms and campaign management
- Strong administrative and organizational abilities
- High attention to detail for inventory management and customer communications
- Ability to work independently using templates and established processes
- Comfortable working in a fast-paced fashion/retail environment
Scope:
- Part-time position: 15-20 hours per week maximum
- Remote work arrangement with flexible scheduling
- Non-phone-based role (all communication via email and chat)
- 24-hour response time requirement for customer inquiries
- Initial 3-month focus on fashion show coordination transitioning to ongoing e-commerce and customer satisfaction support
- Direct reporting to business owner with template-based workflow system
Benefits
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Required Skills:
Customer service background with proven professional communication skills E-commerce experience specifically with Shopify and Amazon platform management Strong administrative and organizational abilities High attention to detail for inventory management and customer communications Ability to work independently using templates and established processes Experience with email marketing platforms and campaign management Comfortable working in a fast-paced fashion/retail environment
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
