Delivery Manager Resident Experience Programme

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Daily Salary: £ 550 - 550

Experience Required: 4-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

5 months contract with a Local Authority

Job Summary:

The London Borough of Hackney is seeking an experienced Delivery Manager to lead its high-profile Resident Experience Programme within the Chief Executives Directorate.

This is an exciting opportunity to shape and deliver transformative change that directly improves services for residents.

The postholder will lead multi-disciplinary teams to design and implement innovative outcome-focused service improvements ensuring projects are delivered on time within budget and deliver measurable benefits.

Key Duties/Accountabilities (Sample):

Lead the end-to-end delivery of the Resident Experience Programme managing timelines budgets and risks.

Develop and implement programme and project plans ensuring alignment with Hackneys strategic priorities.

Manage a multi-disciplinary team (up to 4 direct reports) fostering a high-performance inclusive culture.

Work collaboratively with residents staff and partners to co-produce service design and change initiatives.

Produce business cases financial forecasts and performance reports to support decision-making.

Ensure robust governance risk management and benefits realisation frameworks are in place.

Present progress updates and recommendations to senior officers elected members and stakeholders.

Promote a culture of innovation systems thinking and continuous improvement across services.

Skills/Experience:

Demonstrable experience as a Delivery Manager Programme Manager or Transformation Lead in local government or public sector settings.

Proven record of successfully delivering complex multi-agency transformation programmes.

Strong budget management financial planning and business case development skills.

Experience in co-production with residents community groups and staff.

Excellent stakeholder management communication and influencing skills at senior level.

Experience managing developing and motivating diverse teams.

Skilled in programme management methodologies such as PRINCE2 Agile MSP or Lean/Six Sigma.

Ability to apply systems thinking service design and digital transformation principles.

Politically astute with experience operating in a complex local authority environment.

Additional Information:

The closing date: 30/10/2025.

Location: Hackney London (hybrid working).

Hours: Full-time 36 hours per week.

Required Skills:

Demonstrable experience as a Delivery Manager Programme Manager or Transformation Lead in local government or public sector settings. Proven record of successfully delivering complex multi-agency transformation programmes. Strong budget management financial planning and business case development skills. Experience in co-production with residents community groups and staff. Excellent stakeholder management communication and influencing skills at senior level. Experience managing developing and motivating diverse teams. Skilled in programme management methodologies such as PRINCE2 Agile MSP or Lean/Six Sigma. Ability to apply systems thinking service design and digital transformation principles. Politically astute with experience operating in a complex local authority environment.

5 months contract with a Local Authority Job Summary: The London Borough of Hackney is seeking an experienced Delivery Manager to lead its high-profile Resident Experience Programme within the Chief Executives Directorate. This is an exciting opportunity to shape and deliver transformative change th...