Parts Counterperson Wholesale Parts Advisor
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Job Location:
Norwood, OH - USA
Yearly Salary:
USD 1 - 2
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Description
Job Title:Parts Counter Salesperson
Department:Parts Department
Location:Jack Madden Ford
Reports To:Parts Manager
Employment Type:Full-Time
About Jack Madden Ford:
Jack Madden Ford is a leading wholesale and retail Ford parts distributor with a longstanding reputation for excellence in customer service product knowledge and efficient delivery. We serve a wide range of customers including body shops repair facilities and retail clients across the region.
Position Summary:
Jack Madden Ford has a BOOMING Parts department with tons of opportunities for Money motivated individuals! Well qualified applicants can earn up to 90K per year with the opportunity for more!
The Parts Counter Salesperson is responsible for assisting wholesale and retail customers with parts inquiries orders and support both in-person and via phone or electronic communication. This role plays a key part in maintaining strong customer relationships ensuring order accuracy and contributing to overall departmental performance.
Key Responsibilities:
- Assist customers and service technicians in identifying required parts using electronic catalogs and other resources.
- Process parts orders accurately and efficiently through the dealerships DMS (Dealer Management System).
- Provide price quotes availability information and delivery timelines to wholesale and retail customers.
- Handle phone walk-in and online orders in a timely professional and courteous manner.
- Maintain and grow relationships with wholesale accounts by providing exceptional service and support.
- Coordinate with warehouse and delivery staff to ensure timely dispatch and delivery of parts.
- Follow up on back ordered items and communicate status updates to customers.
- Maintain up-to-date knowledge of Ford parts and accessories promotions and warranty policies.
- Support inventory control through returns processing stock adjustments and periodic counts.
- Work collaboratively with the service and body shop departments to fulfill internal parts requests.
- Comply with all safety standards dealership policies and manufacturer guidelines.
Qualifications:
- High school diploma or equivalent; vocational or technical training a plus.
- Minimum 12 years of experience in automotive parts sales preferably in a dealership or wholesale environment.
- Strong knowledge of automotive systems Ford OEM parts preferred.
- Proficient in using parts lookup software (such as Snap on Ford EPC) and DMS systems (e.g. CDK Reynolds).
- Excellent communication organizational and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Valid drivers license and clean driving record.
Physical Requirements:
- Ability to stand for extended periods.
- Frequent bending lifting and carrying of parts up to 50 lbs.
- Use of computer terminals phones and standard office equipment.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
Job Title: Parts Counter SalespersonDepartment: Parts DepartmentLocation: Jack Madden Ford Reports To: Parts ManagerEmployment Type: Full-Time About Jack Madde...
