Senior Account Director
Share
Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
As a Senior Account Director for our technology company you will play a pivotal role in driving technology delivery and fostering account growth within our client base. This position combines a deep understanding of our technology solutions with exceptional client relationship management skills to ensure successful project implementation and sustainable business expansion.
Accountabilities:
- Client Relationship Management: Cultivate and maintain strong long-term relationships with key client stakeholders understanding their technology needs and aligning our solutions accordingly.
- Technology Solution Expertise: Develop an in-depth understanding of our technology products and services staying current with industry trends and effectively communicate their value to clients.
- Account Strategy: own account strategy planning delivery and completion to drive account growth in alignment with organizational priorities and client insights.
- Account Growth: Identify opportunities for account growth and collaborate with cross-functional teams to formulate strategies for upselling and expanding our technology solutions within existing client accounts.
- Project Oversight: Act as the primary point of contact for client projects ensuring successful delivery by coordinating with project managers technical teams and other stakeholders.
- Consultative Selling: Employ a consultative approach to understand client pain points challenges and objectives proposing tailored technology solutions to address their unique needs.
- Revenue Generation: Meet and exceed sales targets driving revenue growth by effectively selling technology solutions upselling and cross-selling additional services.
- Market Research: Stay informed about industry trends competitive offerings and emerging technologies to identify new business opportunities.
- Reporting and Forecasting: Maintain accurate records of client interactions sales activities and forecasts providing regular updates to management.
- Negotiation: Lead negotiations on pricing contracts and terms to ensure mutually beneficial agreements with clients.
- Customer Advocacy: Act as a client advocate within the organization ensuring client satisfaction and addressing any concerns or issues promptly.
- Team Leadership: resolution paths escalation and team professional development
- Process Improvement: identify opportunities to improve iterate or tighten processes within AM and cross departmentally
Capabilities:
- Pipeline Management: Efficiently managing and tracking leads prospects and opportunities through the sales cycle using tools like Customer Relationship Management (CRM) systems.
- Stakeholder Engagement: Engaging and influencing various Coates Group and external stakeholders to drive deals forward.
- Contract Negotiation: Skilled at drafting reviewing and negotiating contracts to ensure they are beneficial and align with both parties expectations.
- Market Analysis: Analyzing market trends competitive landscape and customer feedback to align sales strategies.
- Presentation Skills: Creating and delivering compelling presentations tailored to various audiences technical teams C-level executives or end-users.
- Forecasting: Predicting sales outcomes based on data trends and industry knowledge. This helps in setting realistic targets and strategies.
- Cross-functional Collaboration: Working seamlessly with different departments such as marketing product finance and customer support to ensure client satisfaction and deal closure.
- Conflict Resolution: Addressing and resolving conflicts or issues that arise during the sales process whether internal or with clients.
- Financial Acumen: Understanding pricing strategies discount structures and financial terms to ensure profitability and value delivery.
- Account Management: Ensuring existing clients are satisfied upselling or cross-selling when appropriate and addressing concerns.
Qualifications:
- Bachelors degree in business technology or a related field (Masters preferred).
- Proven track record in technology sales and account management with at least 7 years of experience in a similar role.
- Deep understanding of technology solutions and their applications.
- Exceptional communication negotiation and presentation skills.
- Strong analytical and problem-solving abilities.
- Ability to work collaboratively with cross-functional teams.
- Results-driven mindset and a commitment to meeting and exceeding sales targets.
- Proficiency in CRM software and sales tracking tools.
$150000 - $170000 a year
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Key Skills
- Abinitio
- Customer Service
- Business Solutions
- Cost Estimation
- Drafting
- Activex
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
