HVAC&R Product Support Engineer

Louisville, KY - USA

Monthly Salary: Not Disclosed

Posted on: 14 days ago

Vacancies: 1 Vacancy

Job Summary

HVAC&R Product Support Engineer

KCC is an employee-owned technology-driven company in the HVAC&R industry developing products and solutions to meet todays rapidly changing needs for greater efficiency and electrification. KCC has multiple divisions: construction local HVAC&R service and the design/manufacturing of commercial HVAC&R equipment. This position is for the design and manufacturing division which includes rooftop units air handlers desiccant dehumidification refrigerant and hot/chilled hydronic systems.

Our Mission:

KCC enhances the lives of our customers partners employee-owners and communities by providing innovative HVAC solutions.

Benefits:

Employee Stock Ownership Plan (ESOP)
9 paid holidays
Yearly bonuses
Health dental & vision insurance
401k company match
Monthly accrued vacation
Paid sick time
Employee assistance programs

Summary:

As an HVAC Product Support Engineer you will become the go-to technical expert on a single product. The product line being supported is a packaged rooftop HVAC unit with a diverse set of applications and features. Youll play a crucial role supporting the sales field support engineering quality and manufacturing departments and will interact with many others within the company. The product line is partially released and is in the final stages of development for a phased release of the this role you will learn the ins-and-outs of the applications controls sequence design decisions and manufacturing for the product. Provide guidance to engineering from sales perspective and guidance to sales from an engineerings perspective. Take your technical knowledge to improve the sales message and better target our customers.

In this role you will participate in lab testing and validation to familiarize yourself with the product and its limitations and contribute to continuous improvement efforts. You will sit in on new product development meetings to understand the design decisions and results. This is an adaptive role that fills the most pressing needs of anything that would maximize the success of the product. Our goal is to provide our customers with a reliable product that perfectly fits their needs and providing world-class support through the entire lifecycle of the product.

Essential Functions or Responsibilities:

Develop your knowledge on technical design of the units including but not limited to unit controls coil design typical applications component layout and selection cabinet design fans and all technical unit configurations.
Know and understand the selection tool and ordering process.
Review warranty submissions with the warranty management team and provide feedback on opportunities for improvement or product enhancements.
Answer field tech support and pre-sales support calls on the equipment to resolve issues.
Learn how to read the unit controls to effectively help troubleshoot as field issues arise.
Stay up to date with new product development on product expansion.
Support the application engineers regional sales managers and technical support personnel to improve and expand their knowledge on the equipment.
Understand the competitors in the market and provide recommendations to improve our positioning.
Review technical literature for improvements or error reduction.
Work with the marketing and technical literature teams to improve our customer facing documentation.
Work with the Learning and Development team to create internal or external training processes for the equipment.

Qualifications/Skills:

Requirements:
- Must be able to meet safety/physical requirements.
- Must meet educational or equivalent field experience: Bachelors degree in engineering or related technical degree; or 5 years holding a journeyman license and working on commercial HVAC systems such as chillers large packaged rooftop units boilers or air handlers.
- 2 years of prior work experience in a technical role (engineering HVAC commissioning technician laboratory technical sales thermal design product development etc.)
- Excellent communication and interpersonal skills.
- Proactive with reaching out to other departments and information gathering.
- Strong computer literacy and Microsoft Office Suite experience (Excel Outlook Word).
Prefer:
- Previous customer service support or customer interaction experience.
- Experience working on an engineering team developing physical manufactured products.
- 2-5 years of experience working with HVAC equipment in the field or at a manufacturer.
- Strong understanding of HVAC controls DX refrigerant systems energy recovery or applications for packaged rooftop systems.
- Applicable experience with HVAC standards for ASHRAE AHRI or other building codes.

Safety/Physical requirements:

Ability to lift 50 lbs.
Fluent in English.
Requires bending stooping and standing.
Must be able to stand from six (6) to eight (8) hours per day.
Follow established safety policies including but not limited to mobile equipment PPE emergency response HAZCOM first-aid response etc.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required by the employee for this job. Duties responsibilities and activities may change over time with or without warning.

KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER

For any questions you can contact:
Terra Beaver Talent Specialist
Laura Zoghbi Talent Specialist

HVAC&R Product Support EngineerKCC is an employee-owned technology-driven company in the HVAC&R industry developing products and solutions to meet todays rapidly changing needs for greater efficiency and electrification. KCC has multiple divisions: construction local HVAC&R service and the design/ma...