Guest Relationship Executive

We are Veriu Group (pronounced Very You)!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a aim to bring people together in new ways to create lifelong travel memories that cant be found in a guidebook and to help people discover the true experience of a place.

Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites we operate 25 hotels across Australia and have over35 years of brand ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country and this meanswere well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because theyre empowered to be themselves. Were not about hierarchy or rigid structure. Instead we create an environment where people can make decisions feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused Integrity Personal Growth & Ownership Mindset guide our actions and decisions and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion youre looking for a meaningful role that can make a serious impact within a culture that allows you to be truly you youve found us and we cant wait to hear from you!

To learn more about us visit our website! orhttps:// Punthill Spring Hill our Guest Relationship Executive (GRE) is a big player on our team because theyre the heart of our hotels growth. This dynamic role mixes reservations business development and account management with a bit of operational magic to ensure that every guests booking flows seamlessly into their stay. Particularly our core guest the corporate traveller.

Our GRE is proactive harnessing a systematic approach to securing accommodation and conferencing bookings through diligent lead generation and CRM tracking. Reporting directly to the General or Hotel Manager they are constantly nurturing relationships that boost loyalty and increase room nights while also identifying new opportunities that our national sales team can not just part of the team; they lead the charge in achieving our sales targets and maintaining occupancy stability andembody our commitment to creating unforgettable guest experiences.

With a strong emphasis on community engagement and personalised interactions our GRE enhances our market presence and deepens guest loyalty. At Veriu we believe in building genuine lasting relationships. Our GRE is pivotal in this turning every interaction into a partnership that benefits all.

This role is responsible for:

Guest Relationship & Sales (3 days per week)

• Timely and proactive implementation of the hotels rooms and conferencing (if applicable) sales strategy
• Proactive client relationshipmanagement and optimisation to meet budgetsand metrics
• Proactive lead qualification prospecting and generation through inhouse DRA lapsed and exiting accounts
• Successful quoting negotiation and contracting of new and existing accounts
• Accurate and timely end-to-end reservations management
• Accurate completion of sales reporting & analysisand maintenance of data integrity
• Front Office support training sales cycle promotion and VIP/Groups management
• Completion of active and regular local community engagement and brand awareness activities and networking

Front Office Operations (2 days per week)

• Provide Front Office support ensuring a seamless and welcoming guest experience
• Assist with check-ins check-outs and guest queries maintaining our high service standards
• Support Front Office training sales cycle promotion and VIP/Group management
• Contribute operational insights to help strengthen guest relationships and sales opportunities

Benefits

Youll be someone looking for a long-term career with a growing Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• Comprehensive onboarding & ongoing support
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and long-term career security
• High performing culture that values relationships & individuality where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same so were looking for people who are adaptable enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship Permanent Residency or a Visa with approved working rights)
• Demonstrated experience building strong relationships in a customer service environment
• Demonstrated ability to resolve problems or complaints
• High standards of attention to detail and communication skills (written & verbal)
• Confidence to train others on building strong relationships with corporate guests
• Hunger to achieve targets and build long-term relationships
• Passion for personal growth