Front Desk Support Supervisor (Administrative Program Manager 1)

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for managing and operating Behavioral Health and Developmental Disability Services in Jefferson Parish. JPHSA provides fully integrated Primary and Behavioral Healthcare services through JeffCare its Federally Qualified Health Center (FQHC).

Under the supervision of the Site Manager the Administrative Program Manager 1 (Front Desk Support Supervisor) will be responsible for the smooth and efficient front desk support staff operations and performs administrative duties at the Health Center. This position supports the front and back office functions of each Health Center and provides a high level of customer service to individuals served and staff members. The incumbent will also serve as backup to the Screening/Intake staff. The supervisor works closely with all departments to coordinate provider schedules and facilitate patient appointments.

• Driving Results:The ability to identify important goals and work to achieve them.
• Making Accurate Judgments:The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.
• Thinking Critically:The ability to objectively question analyze interpret and evaluate information to form a conclusion.
• Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
• Building and Supporting Teams: The ability to combine your actions and efforts with others to work toward achieving a common goal.
• Thinking Strategically: The ability to generate insights and identify opportunities for future growth of the organization.

• Oversees under the direction of the Site Manager the entire front office processes including end-of-day closing no-show reports pending encounters reports productivity reports patient satisfaction reports scheduling reports etc.
• Manages all Front Desk Support staff and administrative duties ensuring patients and guests are taken care of in a professional and friendly manner
• Audits and maintains compliance with all administrative duties including but not limited to scanning demographic entry National Voter Registration Act (NVRA) compliance
• Oversees the performance of administrative and clerical duties in support of clinical services which include patient reception answering incoming telephone calls appointment scheduling registration insurance verification and maintenance per health system procedures and guidelines
• Assists Site Manager with day-to-day operation of clinic(s)
• Supervises leads directs and evaluates Front Desk Support staff
• Provides feedback to the Site Manager regarding Front Desk Support staff
• Coaches Front Desk Support staff and administrative support staff on best practices for responding to individual served and family questions concerns and issues
• Trains and orients new employees and/or volunteers to the department
• Trains new employees and works with the Site Manager to ensure compliance for all new front desk staff

Position-Specific Details:

Appointment Type: Probational Promotional or Job Appointment

Career Progression: This position does not participate in a Career Progression Group.

Work Schedule:Work hours are 8:00 AM to 4:30 PM Monday - Friday.

Compensation:The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment hiring and retention of individuals with disabilities.

Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education).Resumes will notbe accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For further information about this vacancy contact:

Enjoli Lewis

Jefferson Parish Human Services Authority

3616 S. I-10 Service Road West Metairie LA 70001