Front Desk Agent (Overnight) Overnight Concierge

Dallas Center, TX - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Overnight Concierge Front Desk Agent (Overnight)

Stratton Amenities is a hospitality-driven concierge services company providing luxury hotel-style front desk concierge services for upscale apartment and condominium communities. Our mission is to deliver an elevated residential experience through warmth professionalism and attentive service while ensuring residents feel comfortable supported and secure at all times.

Position Overview

We are seeking a professional dependable and hospitality-focused Overnight Concierge / Front Desk Agent to represent the community during overnight hours at a luxury residential high-rise.

This role is ideal for a hospitality professional who thrives in a calm composed environment and understands that overnight operations require both elevated service and strong situational awareness. The Overnight Concierge is responsible for delivering a warm and polished guest experience while also supporting overnight operations such as monitoring activity conducting walkthroughs responding to resident concerns and documenting incidents as needed. During overnight hours this role plays a critical part in maintaining order professionalism and continuity until the daytime team arrives.

Schedule and Employment Type

Overnight shifts including weekends and holidays
Full-time and part-time positions available

What We Offer

Competitive hourly pay
Stable and consistent overnight schedules
Professional supportive and team-oriented work environment
Performance-based recognition and rewards
Opportunity to work in luxury residential communities
Growth opportunities within hospitality and residential services

Key Responsibilities

Welcome residents and guests with professionalism warmth and discretion during overnight hours
Serve as the primary overnight front desk representative and point of contact for the community
Deliver anticipatory hospitality-driven service while managing overnight operations
Conduct routine walkthroughs of common areas amenities and the property to ensure cleanliness safety and policy compliance
Monitor lobby activity surveillance cameras and building access points to support a secure and comfortable environment
Respond calmly and professionally to overnight resident concerns including noise complaints access issues and general disturbances
De-escalate situations when appropriate and escalate concerns according to established protocols
Accurately document incidents complaints and unusual activity through detailed incident reports and shift logs
Answer screen and route phone calls using polished and professional telephone etiquette
Accurately log secure and manage resident packages and perform package inventory audits
Assist residents with reasonable requests including directions amenity access questions transportation coordination and general inquiries
Enforce community policies consistently professionally and discreetly
Maintain confidentiality and exercise sound judgment at all times
Ensure the front desk lobby and common areas remain clean organized and presentable
Provide clear and thorough handoff notes to oncoming team members

Position Requirements

Previous experience in hospitality concierge services front desk operations hotels luxury residential communities night audit or upscale customer service
Minimum of 1 to 2 years of experience delivering exceptional guest or resident service
Excellent verbal and written communication skills
Strong problem-solving skills and ability to remain composed under pressure
Calm reliable and professional demeanor especially during overnight hours
Strong interpersonal skills with a hospitality-first mindset
Organized proactive and self-motivated with strong attention to detail
Ability to multitask and prioritize in a dynamic overnight environment
Takes pride and ownership in both the position and the property
Maintains a neat polished and professional appearance
Ability to work overnight shifts weekends and holidays
Comfortable working independently while following established protocols

Preferred Qualifications

Experience as a hotel night auditor overnight concierge or overnight front desk agent
Experience in luxury residential boutique hotel or upscale hospitality environments
Experience handling incident reports noise complaints and overnight resident concerns
Familiarity with access control systems surveillance monitoring and package management tools
Bilingual skills are a plus

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to delivering exceptional hospitality and building meaningful connections. We encourage applicants from all backgrounds who are passionate about service excellence and professional responsibility to apply.

Required Skills:

Customer service and hospitality excellence Front desk operations and concierge services Professional verbal and written communication Guest relations and problem resolution Time management and multitasking Attention to detail and accuracy Professional phone etiquette Package management and logging Confidentiality and discretion Calm decision-making under pressure

Required Education:

High school diploma or equivalent requiredAdditional coursework or training in hospitality or customer service preferred

Overnight Concierge Front Desk Agent (Overnight)Stratton Amenities is a hospitality-driven concierge services company providing luxury hotel-style front desk concierge services for upscale apartment and condominium communities. Our mission is to deliver an elevated residential experience through wa...