Director of Operations (DOO)

New York City, NY - USA

Monthly Salary: $ 140000 - 155000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Reports to: Chief Operations Officer

Location: NYC

Salary: $140000 - $155000

Bonus: 15% Quarterly

Summary

Founded in 2008 and rooted in Middle Eastern culinary heritage NAYA is on an exciting growth trajectory with a bold plan to expand rapidly across new markets in the next 3-5 years. As we scale our portfolio of restaurants we are not only focused on reaching ambitious business milestones but also committed to creating meaningful career pathways for our people.

At NAYA growth is more than store-count its personal development leadership opportunities and a culture where our teams grow together as we build something exceptional.

How Youll Make an Impact

As the Regional Director of Operations (RDO) youll lead a region of 20 restaurants and the people who bring our mission to life every day. Youll guide and develop a talented team of Area and General Managers ensuring our operations deliver exceptional guest experiences consistent results and a culture our teams are proud to be part of.

Youll balance strategy with executiondriving operational performance optimizing financial outcomes and fostering growth for both people and the business. Youll model our values create clarity for your teams and build an environment where people feel connected supported and inspired to do their best work.

Key Responsibilities

Leadership & Team Development

Lead coach and mentor Area Managers and General Managers to drive engagement accountability and operational excellence.
Build and sustain a culture of trust inclusion and high performance that aligns with NAYAs core values.
Partner with People Culture and Operations leadership to recruit develop and retain top talent at all levels of restaurant management.
Create and execute ongoing learning and development strategies to strengthen leadership capabilities across the organization

Operational Excellence

Oversee all aspects of restaurant operations ensuring consistent execution of company standards food quality and guest experience.
Develop implement and refine systems and processes that enhance efficiency consistency and scalability.
Maintain compliance with all food safety labor and operational regulations.
Partner with cross-functional teams (Marketing Training Supply Chain and Finance) to drive initiatives that elevate the guest experience and support business growth.

Financial & Business Performance

Manage restaurant-level P&L performance to achieve or exceed sales profitability and cost control targets.
Analyze key performance metrics to identify trends opportunities and solutions that drive sustainable business results.
Collaborate with the Finance team to plan forecast and execute annual budgets.
Monitor and adjust operating strategies to meet changing business conditions and priorities.

Culture & People Experience

Champion a people-first culture that celebrates diversity teamwork and professional growth.
Model and reinforce company mission values and leadership behaviors at all levels of the organization.
Ensure a safe inclusive and supportive workplace where employees feel valued respected and empowered to perform their best.
Promote open communication active feedback and recognition across all teams.

Who You Are

Experienced Leader: 8 years of progressive multi-unit restaurant leadership experience across multiple states or markets. A minimum of 3 years of leading fast casual restaurants.
Business-Savvy Operator: Proven track record of managing complex P&Ls achieving financial targets and driving operational results.
People-Centered: Passionate about developing others creating strong teams and fostering a positive and inclusive workplace culture.
Strategic Thinker: Skilled in balancing long-term vision with short-term execution; adept at leading through growth and change.
Excellent Communicator: Strong interpersonal written and verbal communication skills with the ability to influence and inspire others.
Analytical & Organized: Strong project management and problem-solving skills with the ability to make data-driven decisions.
Adaptable & Driven: Thrives in a fast-paced evolving environment; flexible to meet the needs of a dynamic business.
Educated & Equipped: Bachelors degree or higher; proficient in Microsoft Office Suite Google Workspace and restaurant management systems.
Committed & Reliable: Willingness to work varied hours (including nights weekends and holidays) and travel as needed.

Benefits

Competitive Pay
Quarterly Bonus
Medical Dental Vision
120 days Paid Time Off
10 Paid Holiday (2 floating holidays)
Paid Sick Leave
Free meals every day
Phone reimbursement
Commuter benefits
More new and exciting benefits on the way!

Required Experience:

Director

Reports to: Chief Operations OfficerLocation: NYCSalary: $140000 - $155000Bonus: 15% QuarterlySummaryFounded in 2008 and rooted in Middle Eastern culinary heritage NAYA is on an exciting growth trajectory with a bold plan to expand rapidly across new markets in the next 3-5 years. As we scale...