Desktop Support Specialist (0568)

Work for Our Water Resources.

Help protect one of Floridas most vital resources water with a career at theSouthwest Florida Water Management District (District).

The District is a government agency whose mission is to protect water resources minimize flood risks and ensure the publics water needs are met. We serve a population of nearly 6million people in west-central Florida as directed by state law.

Join our Information Technology Bureau

Support our Technology Services Section by providing important customer support services and hands-on and remote technical support for customers at the District. Customer support services include PC life cycle replacements installation upgrades support and troubleshooting of all District hardware and software applications and troubleshooting network access for District staff. Youll have the chance to work with a wide range of teams in this promising position each of which plays a vital role in our efforts to preserve our most valuable natural resources. Using your expertise youll play an important role in enhancing the results to ensure a brighter future for the environment of Florida.

District employees are offered an excellent total rewards package that includes:

Starting Compensation:

Desktop Support Specialist 2: $22.13 - $28.20
Desktop Support Specialist 3: $23.56 - $30.03
Desktop Support Specialist 4: $25.76 - $35.06

The starting salary range for the Computer User Support Specialist positionreflects the minimum to 50% of the compensation. The starting salary will be based on the education and experience of the successful candidate. The District conducts annual performance evaluations that may award applicable pay increases based on positive employee performance.

Essential Functions

Desktop Support Specialist 2-4

• Performs operational tasks necessary to maintain customer hardware and software availability.
• Install and Configure desktops laptops mobile devices and associated Peripherals and related Software.
• Provides novice to mid-level hands-on and remote support for customers requiring access to applications throughout the District including onsite technical assistance to End Users break fixes data migration hardware refreshes etc.
• Resolve technical issues using information technology best practices system documentation and vendor support.
• Manage ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up.
• Works with various internal and external teams on technical projects.

Desktop Support Specialist 4

In addition to the functions listed above:

• Manage escalated tickets that require advanced technical skills or administrative permissions.
• Support endpoint administration which involves anti-malware and anti-virus requirements patch management and deployments using tools such as Intune PDQ and Azure.
• Provide technical leadership to the desktop support team including developing processes and procedures to ensure consistent positive outcomes.

Working Conditions

Physical Visual Acuity Requirements: Medium Work Close Acuity Stooping Kneeling Crouching Crawling Reaching Standing Walking Pushing Pulling Lifting Grasping Feeling Talking Hearing & Repetitive Motion

Working Environmental Conditions: Employee works in a standard office environment. Requires ability to perform continuous repetitive tasks (to include keyboarding) with one or both trips to service offices and other locations are required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee may be subject to call-in outside of regularly scheduled work hours or required to be on call including on nights weekends or holidays to respond to emergency management activities or other incidents requiring rapid response in support of District operations.

Required CredentialsforDesktop Support Specialists Opportunities

Desktop Support Specialist 2

• High School Diploma or equivalent and four (4) yearsrelated work experience in customer service or supporting customers in an information technology roleORAssociates degree and two (2) years related work experience in customer service or supporting customers in an information technology role
• Valid drivers license

Desktop Support Specialist 3

• High School Diploma or equivalent and six (6) yearsrelated work experience in customer service or supporting customers in an information technology roleORAssociates degree and four (4) years related work experience in customer service or supporting customers in an information technology role OR Bachelors degree and two (2)years related work experience in customer service or supporting customers in an information technology role
• Valid drivers license

Desktop Support Specialist 4

• High School Diploma or equivalent and eight (8) years related work experience in customer service or supporting customers in an information technology role OR Associates degree and six (6) years related work experience in customer service or supporting customers in an information technology role OR Bachelors degree and four (4) years related work experience in customer service or supporting customers in an information technology role
• Valid drivers license

Preferred CredentialsforDesktop Support Specialists Opportunities

• Bachelors degree in Computer Information Systems Information Systems Information Technology or related

Application Process

The District will determine eligibility for employment solely from the information provided on a District employment application. All applicants are required to complete in full the District employment application. Incomplete applications will not be considered. A resume will not be considered as a substitute for the required District application for the purpose of qualification. Applicants who are within 30 days of graduation if selected are not allowed to start until all minimum qualifications are met.

Additional Details

This position is typically scheduled to work 40 hours per week out of the Brooksville FL office. This position is eligible for overtime for hours worked over 40 hours in a week.

Travel Required

travel using District vehicle within Districts coverage area.

Accepting applications until November 4 2025 at 4:00 PM

About Us

The District is responsible for managing the water resources for west central Florida which includesapproximately 10000 square miles of territory spanning 16 counties and serving more than 6 million residents. Established in 1961 as a flood-protection agency our objective is to meet the needs of current and future water users protect and preserve our water resources manage the water supply protect water quality and preserve water-related functions.

Start and grow your career with the District! The District prides itself on providing a positive work environment that engages and supports our employees through flexible and remote work schedules. We provide and support learning and development for staff at all levels including conferences association memberships and formal education. Let us know if you have previous public sector experience that may allow for additional perks! Click on the link to apply.

#WorkForOurWater

Equal Employment Opportunity/Veterans Preference/Drug-Free Workplace/Tobacco Free Campuses.

All applicants shall receive equal consideration and treatment in employment without regard to race color religion ancestry national origin age sex marital status familial status or medical condition. All recruitment hiring placements transfers and promotions will be on the basis of individual skills knowledge and abilities and the feasibility of any necessary job accommodation(s).

The Southwest Florida Water Management District (District) does not discriminate on the basis of disability in regard to job application procedures hiring and other terms and conditions of employment. It is further the policy of the District to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to the Human Resources Office Chief at 2379 Broad St. Brooksville FL 34604-6899; telephone or 1- (FL only); or email .âIf you are hearing or speech impaired please contact the agency using the Florida Relay Service 1- (TDD) or 1- (Voice). In the event of a complaint please follow the grievance procedure located at District participates in E-Verify employment eligibility verification. We will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization.

The District does not sponsor applicants for work visas.

Required Experience:

IC