Manager, Geriatric Care Management (active LCSW or LMSW license required)

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The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination The Helper Bees was founded to empower older adult citizens and their families in their search for quality affordable in-home care providers. We do this by providing older adults the ability to easily review choose and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast positive impact.
• Bee the teammate you want to work with - We work as a team help each other and encourage each other
• Ask questions answer questions - You cant iterate through solutions if you dont ask the right questions which is why there is an expectation that questions should be asked. When you know the answer being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - Its so easy for a team that is heads down to forget about all the great things theyve accomplished. Thats why we make it a priority to remind ourselves to create space to celebrate wins big or small.

Job Summary:

The Manager of Geriatric Care Management is a critical leadership position overseeing our Geriatric Care Management team which provides essential recommendations and support to older adults and their caregivers all over the phone. The ideal candidate will be a mission-driven organized and knowledgeable professional who thrives in managing remote teams and ensuring excellence in clinical and operational delivery.

Supervisory Responsibilities:

• Expert Guidance Team Lead(s)
• Geriatric Care Coordinator(s)

Duties/Responsibilities:

• Lead coach and develop a team of remote care managers to ensure consistent quality and performance.
• Oversee the training and ongoing education of the care management team to maintain best practices in geriatric care.
• Serve as a preceptor for social work interns supporting professional growth and adherence to clinical standards.
• Conduct quality assurance reviews of care recommendations to ensure clinical accuracy and compassionate guidance.
• Manage workforce planning to achieve target throughput and operational efficiency.
• Analyze team data and reporting to drive continuous improvement in quality impact and outcomes.
• Responsible for consistent progress toward alignment with intended outcomes/goals through key performance indicators (KPIs)
• Other duties as assigned/necessary

Performance Metrics:

• Customer Satisfaction: Maintain a high level of customer satisfaction as measured by customer feedback surveys and Net Promoter Score (NPS).
• Revenue: Achieve monthly quarterly and annual revenue targets set by the company.

Required Skills/Abilities:

• Ability to thrive in a fast paced environment
• Outstanding skills in communication critical and creative thinking task management and personal organization
• Proven stakeholder management and customer success skills
• Proactive problem solving: Ability to anticipate and identify potential challenges or issues before they arise demonstrating a strong sense of foresight and a proactive approach to problem solving
• Ability to motivate and manage teams to achieve goals
• Ability to effectively elicit/provide information to and from appropriate individuals (including but not limited to supervisors co-workers clients) via strong communication skills
• Computer proficiency required - Comfortable working with technology and providing basic technical support
• Strong passion for helping others and problem-solving
• Must be 18 years of age or older

Education and Experience:

• Minimum 3 years of experience leading a care management team.
• Active LCSW or LMSW license.
• Demonstrated expertise in geriatric care and familiarity with the needs of older adults and their caregivers.
• Proven ability to lead in a remote environment with strong organizational and communication skills.
• Passion for improving the quality of life for older adults and advancing a mission-driven organization.

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our teams success.

The Helper Bees is committed to building a workplace where diversity equity and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race religion color national origin gender sexual orientation age marital status veteran status disability status or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation please let your recruiter know.

As part of our standard hiring process selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal state and local laws regarding these screenings and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.