Program Manager Engineering Delivery Excellence (fmd)
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Job Location:
Monthly Salary:
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
YOUR MISSION
Join us in reimagining customer experience with Agentic AI.
As a Program Manager Engineering Delivery Excellence (f/m/d) youll be the driving force behind predictable high-quality delivery across Parloas fast-scaling engineering organization. Youll help shape how we plan execute and scale delivery at the intersection of strategy and execution enabling our teams to move fast while maintaining excellence.
IN THIS ROLE YOU WILL
Drive Quarterly & Capacity Planning
Partner with Engineering Managers and Product to lead structured data-informed quarterly planning.
Align capacity with roadmap commitments surfacing risks and trade-offs early.
Build forecasting and throughput mechanisms for greater predictability.
Champion Delivery Discipline
Inspect and improve agile ceremonies across teams ensuring consistency and focus.
Raise planning quality by enforcing clear goals acceptance criteria and dependency management.
Track sprint execution and proactively identify blockers or delivery risks.
Build Operational Excellence
Establish scalable delivery practices governance and metrics.
Create visibility into delivery health through dashboards and reporting.
Foster a culture of continuous improvement across engineering and product.
Enhance Cross-Functional Collaboration
Connect engineering groups (CXA Product Platform Technology Platform) to manage dependencies.
Partner with leaders to uphold shared delivery accountability.
Translate strategy into execution ensuring roadmap goals become shipped value.
WHAT YOU BRING TO THE TABLE
58 years of experience as a Program Manager or similar role in high-growth software organizations.
Strong grasp of Agile at Scale (Scrum Kanban hybrid) with the pragmatism to adapt processes to business needs.
Skilled in capacity planning forecasting and risk management across multiple teams.
Proven ability to influence without authority collaborating closely with Product and Engineering leaders.
Passion for operational excellenceyou improve how teams deliver without adding bureaucracy.
Alignment with Parloas culture: ownership bias for action fearless iteration and uncompromising quality.
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Agentic AI.
- Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events game nights and other social activities.
- Hybrid work environment. However we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call Meet your manager Technical Peer Interview Writing Assignment Case Interview Bar Raiser Interview
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.
