Overnight Front Office Receptionist Residences at The Little Nell On-Site Housing Available

Position Summary
The Overnight Front Office Receptionist balances daily financial transactions verifies guest accounts and ensures accurate reporting for hotel operations. This role combines overnight front desk responsibilities with accounting duties providing guest assistance while reconciling revenue processing payments and preparing financial reports for management. The Overnight Front Office Receptionist works under limited supervision and is highly autonomous. This position reports to the Front Office Manager. 

Job Posting Deadline
Applications for this position will be accepted until November 9 2025.

Essential Job Functions/Key Job Responsibilities 
    Act as Overnight Front Desk Receptionist Concierge and PBX Operator as needed 
    Submit and process audits
    Print and distribute house reports 
    Respond to guest requests throughout the night 
    Assist with guest requests and any guest services
    Prepare next day arrivals to include keys itineraries and registration cards
    Verify overnight parking charges
    Help ensure wake up calls are carried out by verifying that they have been set on the phone console and by making them when they are during the shift 
    Run revenue center detail  
    Roll all expected arrivals and no shows to next day 
    Roll hotel date post room and tax
    Other duties as assigned 

Qualifications :

Education & Experience Requirements
    High School Diploma or high school equivalent required 
    1 year of customer/ guest experience preferred 
    Valid Drivers License 

Knowledge Skills & Abilities  
    Basic industry terminology  
    Knowledge of company policies and procedures 
    Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly 
    Strong attention to detail 
    Active listening and interpersonal skills to personalize the guest experience 
    Ability to act professional in a fast-paced environment 
    Ability to understand written and verbal English
    Ability to work independently with minimal supervision 
    Ability to work effectively in team settings contributing positively to group dynamics  

Additional Information :

Work Environment & Physical Demands
    Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
    Regularly work indoors with no adverse conditions  
    Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
    Health Dental and Vision Insurance Programs
    Flexible Spending Account Programs
    Life Insurance Programs
    Paid Time Off Programs
    Paid Leave Programs
    401(k) Savings Plan
    Employee Ski Pass and Dependent Ski Passes 
    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

E-Verify & Right to Work Poster

Remote Work :

No

Employment Type :

Full-time