Client Registration Assistant

Northampton, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30-10-2025

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Benefits:

Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Tuition assistance
401(k)
401(k) matching
Training & development
Vision insurance

Client Service Specialist

Department: Outpatient Clinical Services
Full-time Union
Primary Location: Northampton MA
Schedule: Monday-Friday 9a-5p
Starting Pay Rate: $21.15/hr

Be the First Point of Care.

At ServiceNet we believe in compassion clarity and connection. Our outpatient clinics are often where healing beginsand the Client Service Specialist plays a key role in making sure every client feels supported from the moment they reach out.

If youre organized detail-oriented and enjoy helping people navigate their care with confidence this role is for you.

About the Role

As a Client Service Specialist youll keep our outpatient clinic running smoothly by managing client communication scheduling records and administrative processes. Youll work closely with clinicians and doctors to ensure each clients experience is seamlessfrom their first call to their ongoing care.

Key Responsibilities

Office & Client Support

Answer telephones schedule appointments and make client reminder calls.
Process medical record requests and incoming referrals.
Verify client insurance eligibility and balances daily.
Update and maintain client demographic and billing information.
Render dictation check MassHealth eligibility and handle incoming/outgoing mail.
Ensure all documentation meets confidentiality and compliance standards.

Administrative Operations

Maintain client receipts and documentation accurately.
Order and track office supplies.
Provide cross-coverage support across administrative functions.
Assist with departmental projects or special assignments as needed.

Minimum Requirements

High School Diploma or GED required
Minimum 1 year of office or administrative experience
Excellent typing organization and interpersonal skills
Proficiency with computers Microsoft Excel and office equipment
Ability to multitask and maintain professionalism in a fast-paced environment

Why Work With Us

Because what we do changes livesand so will you. As a vital part of our outpatient team youll help clients access the care and support they need every single day.

Perks & Benefits

Paid orientation and ongoing training
Generous paid time off
Comprehensive health & dental insurance
403(B) retirement plan with employer match
Paid life insurance and long-term disability
Tuition assistance and advancement opportunities
A workplace culture built on respect teamwork and purpose

Ready to Make an Impact
Apply today and bring your dedication to a place where every detail matters and every client counts.

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.

Compensation: $21.15 per hour

ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!

At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.

And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.

Responsive recruiterBenefits:Dental insuranceHealth insuranceOpportunity for advancementPaid time offTuition assistance401(k)401(k) matchingTraining & developmentVision insuranceClient Service SpecialistDepartment: Outpatient Clinical Services Full-time UnionPrimary Location: Northampton MA Schedul...