Office Administrator (Director of First Impressions)
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Job Location:
Lake Havasu, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
16 days ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose:
The Office Administrator (Director of First Impressions) is the face of our company and is responsible for providing a first-class experience to our clients and guests supporting our Escrow Officers with their files and coordinating the offices administrative support functions. This includes answering and transferring phone calls processing email correspondence greeting all clients and guests at the front desk and assisting with managing the Branch Manager/Escrow Officers calendar.
Essential Functions:
Has frequent contact and communicates continuously with visitors customers employees and vendors.
Qualifications
Physical Demands & Work Environment:
The Director of First Impressions/Office Administrator must be able to bend stoop stand drive and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs.
This is primarily a sedentary office classification and employees work in an office with moderate noise levels controlled temperature conditions and no direct exposure to hazardous physical substances.
Special Requirements/Certification:
N/A
The Office Administrator (Director of First Impressions) is the face of our company and is responsible for providing a first-class experience to our clients and guests supporting our Escrow Officers with their files and coordinating the offices administrative support functions. This includes answering and transferring phone calls processing email correspondence greeting all clients and guests at the front desk and assisting with managing the Branch Manager/Escrow Officers calendar.
Essential Functions:
- Answer phone calls utilizing a multi-line telephone system and route calls to appropriate departments or personnel.
- Process email correspondence sort/distribute physical mail and process invoices.
- Accurately opening escrows ordering payoffs and insurance and packaging loans
- Professionally gathering client and financial information handling funds entering data and responding to information requests.
- Greet all office visitors and provide a warm and welcoming experience; maintain the appearance of the reception area and office.
- Support the Escrow team by ordering title reports assisting with closings and complete handling of funds
- Provide first-line basic level product technical support utilizing resources provided and resolve customer issues.
- Coordinate various office events client visits and assist the Branch Manager with calendar management.
- Prepare requested reports by management
- Other duties as assigned
Has frequent contact and communicates continuously with visitors customers employees and vendors.
Qualifications
- High School Diploma or equivalent
- 1-2 years of experience in an Administrative Support role.
- 2 years of Customer Service experience is required
- Excellent communication skills and phone etiquette
- General computer literacy skills with proficiency in Microsoft Office Suite and Outlook
- Ability to effectively multitask and problem-solve/research information independently and with others.
- Strong team workmanship
Physical Demands & Work Environment:
The Director of First Impressions/Office Administrator must be able to bend stoop stand drive and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs.
This is primarily a sedentary office classification and employees work in an office with moderate noise levels controlled temperature conditions and no direct exposure to hazardous physical substances.
Special Requirements/Certification:
N/A
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
ROC Title is a Real Estate Title and Escrow services company built on a client-centric model with a team who are committed to service.
