Consultant Business Applications | Copperleaf | Germany (Fluent in German)

As a Consultant Business Applications in the Copperleaf Product Support team youll pair customer engagement with hands-on analysis dissecting complex Excel models analyzing application logs and large datasets writing SQL and applying Oracle DB concepts to help our customers create strategic Asset Investment Plans that unlock value cut carbon and build resilient infrastructure in a socially equitable manner. We welcome applications from candidates based in Germany or the Netherlands.

Key Responsibilities

• Precisely triage and resolve support inquiries for our German- and English-speaking customers.
• Write and maintain tips knowledge-base articles and troubleshooting guides based on resolved support cases.
• Deeply understand Copperleafs functional capabilities and how they map to your customers business processes and strategy.
• For your assigned customer catalog manage all support needs end-to-end and be accountable for product-support service delivery.
• Act as the liaison between customers and the release team during system upgrades handling all coordination and rollout tasks.
• Lead monthly calls with customers to review performance insights enhancement requests and evolving business requirements.

Qualifications :

About You

• Excellent Communicator Clear and confident in both written and verbal communication.
• Analytical Thinker Comfortable working with numbers and identifying insights from large datasets.
• Comfortable Presenter Enjoys delivering training and customer check-ins.
• Problem-Solver Driven by resolving complex issues and improving customer outcomes.
• Versatile & Flexible Adapts easily to varied tasks and fast-changing priorities.
• Self-Starter Curious proactive and able to build structure where needed.
• Strong Troubleshooter Logical thorough and capable of navigating ambiguity in IT and business environments.
• Innovative & Resilient Open to new ideas and confident in overcoming challenges.
• Collaborative & Globally Minded Thrives in an international team setting.
• Proactive Remote Worker Comfortable working independently in a distributed environment.
• Language Proficiency Fluent German is required along with strong business English. Dutch is a plus but not required.
• Based in Germany or the Netherlands with the legal right to work in your country of residence.

Technical Requirements

• Excel Proficient.
• SQL Working level.
• Oracle DB Concepts Familiar and willing to learn more.
• IT concepts and principles (Windows and Linux servers networking REST webservice integrations databases) Working level.
• Linux containerisation (bonus) Familiarity

Additional Information :

We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

Remote Work :

No

Employment Type :

Full-time