IT Support Specialist

Summary Description: The IT Support Specialist serves as the first point of contact for Tier 1 and Tier 2 helpdesk requests. This position provides IT support for faculty staff and students including creating and tracking support tickets. This position is responsible for updating the equipment inventory for moves/adds/changes and it plays a significant role in the configuration and deployment of workstations printers mobile devices and phones. This position diagnoses and resolves issues with hardware software and network connectivity. This position also manages user accounts and permissions.

Primary Job Duties:

• Answer phone calls and assist users with walk-in requests related to technology
• Create work order tickets for all work coming to the department
• Manage work order tickets from creation to resolution in a timely manner
• Ability to quickly determine when work tickets should be routed to other members of the department
• Maintain the inventory database to reflect current configuration and deployment of all technology equipment
• Manage the assignment and use of software licenses
• Set up deploy maintain and support workstations printers mobile devices and phones
• Diagnose and resolve hardware issues to assure the availability and functionality of workstations printers mobile devices and phones

• Set up and manage user accounts in the Ellucian Colleague ERP and student information system as well as Canvas learning management system
• Diagnose and resolve account and permission issues in Windows Ellucian Colleague and Canvas LMS
• Maintain IT documentation guides and internal workflows
• Identify recurring issues and recommend automation or process improvements
• Provide basic training and guidance for technology hardware software and services
• Complete other tasks as assigned
• Be present in the office unless arrangements are made with the employees direct supervisor
• Contribute to the support and implementation of the University Strategic Plan
• Participate in Warner Pacific University professional development opportunities
• Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the University and abiding by the Employment Standards and Lifestyle Agreement

Minimum Qualifications:

• 1-3 years of experience supporting Microsoft Windows workstations including operating system hardware network and printing issues
• 1-3 years of experience supporting Microsoft Office applications with emphasis on Word Excel and PowerPoint
• Experience managing user accounts and groups in Active Directory
• Understanding of basic networking concepts
• Clear communication skills and a service-oriented mindset
• Demonstrated ability to work with diverse individuals including students from first generational diverse and urban environments.
• Possess a strong desire to learn and grow as well as demonstrate the ability to learn new systems and quickly become proficient
• Comfortable working on ladders and lifting up to 50 lbs.
• Valid drivers license; local travel is required

Preferred Qualifications:

• A four-year degree especially in a technical field
• Microsoft MCP A or another technical certification
• Experience managing security permissions in a Windows network environment
• Knowledge of workstation image deployment processes
• Scripting or automation experience (PowerShell etc.)

Physical Demands Work Environment:
The position is located in an office environment. Professional/business casual attire is required.

Warner Pacific Universitys Mission:Warner Pacific is a Christ-centered urban diverse minority-serving Hispanic-serving liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.

Warner Pacific Universitys Commitment to Diversity:Warner Pacific Universityis an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial ethnic and socio-economic Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.

Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal artsUniversitydedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. TheUniversitywas founded in 1937 by the Church ofGod (Anderson Indiana). Central to Warner Pacificsidentity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1. A belief in the deity of and commitment to Jesus Christ and the Christian faith as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2. The practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
teaching faculty the expression of artful teaching based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability by temperament preparation and will to support students as they confront the intellectual social physical emotional and spiritual challenges of their lives.
7. A sensitivity to and support for the mission core themes vision values ethos and traditions of the Warner PacificUniversitycommunity.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.

Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.

Warner Pacifics students faculty and staff are expected to foster an environment of mutual respect and accountability to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individuals behavior has direct implications for others and/or the well-being of the University community there may be cause for institutional involvement regardless of where the situation occurs.

Warner Pacific University desires to provide a safe and healthy environment for staff faculty students visitors and guests. Therefore smoking is not permitted on University property in its vehicles or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.

Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race color sex gender national origin citizenship status disability age genetic information status with regard to public assistance veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions including hiring promotions compensation benefits transfers and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal artsUniversity theUniversityexercises its legal right to hire Christian employees to fulfill its mission and purpose.

In order to be considered an applicant for this position please complete our online employment application at Apply Now to complete the online application and submit the following:

1. Application
2. Cover Letter
3. Resume

**NOTE:Alljoboffersarecontingentupon successfullypassingabackgroundcheck andcompletingall requiredpaperwork.