Customer Service Representative
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Job Location:
North Charleston, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Purpose:
The Customer Service Representative is responsible for delivering exceptional service by accurately and efficiently processing orders maintaining clear communication and collaborating with other departments to resolve inquiries. This role also focuses on building and sustaining strong client relationships through prompt reliable support that fosters customer loyalty.
Key Responsibilities:
- Be the first point of customer contact for general inquiries (i.e. pricing products scheduling etc.).
- Respond promptly to customer requests.
- Accurately input customer orders into database.
- Provide customers with product and service information.
- Up-sell products and services.
- Provides support to the shipping team (picking & checking).
- Exemplify the LGC core values on a day-to-day basis.
- Perform other duties as assigned.
Qualifications :
- High school diploma or equivalency.
- Associates or Bachelor of Science degree is a plus.
- Very organized and attentive to details of procedures.
- Basic math skills.
- Computer skills (including MS Office in particular MS Outlook).
- Basic knowledge of environmental laboratory methods and processes is a plus.
- Excellent time management skills.
- Excellent verbal and communication skills and attention to detail.
Additional Information :
ABOUT LGC:
LGC is a leading global life science tools company providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are valued for their performance quality and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or maternity religion or belief. Short listing interviewing and selection will always be carried out without regard to gender sexual orientation marital status color race nationality ethnic or national origins religion or belief age or trade union membership.
For more information about LGC please visit our website
#scienceforasaferworld
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With over 180 years of scientific heritage and operations in 14 countries, our products and services are integral to the industries that safeguard our food, water, medicine, and environment. Working collaboratively with our partners across the scientific community, our solutions addr ... View more
