Service Experience Learning and Enablement Director
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
- Lead a team of training professionals fostering an environment of continuous learning and improvement.
- Ensure role-based competencies for trainers are kept up-to-date and that adequate production time is allocated for this purpose.
- Partner with line of business leaders to assess and manage the training and enablement needs of Client success.
- Coordinate with workforce management to ensure training initiatives align with business objectives and workforce planning.
- Evaluate the effectiveness of training programs and make improvements based on feedback and outcomes.
- Keep abreast of the latest training trends developments and best practices particularly in relation to adult learning principles.
- Ensure course material accurately reflects and supports the business and strategic objectives of Visa and its clients within the given market
- Update course materials according to schedule or more frequently as needed
- Implement training Key Performance Indicators (KPIs) and manage the training budget.
- Develop and maintain relationships with external training suppliers and vendors.
- Serve as an expert in training design and adult learning principles applying this expertise across the organization.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
8 years of work experience with a Bachelors degree or At least 4 years of work experience with Advanced degree (Masters MBA)
Experience in designing and implementing training programs and frameworks in Product Go-To-Market Services or Client Services.
Preferred Qualifications
A minimum of 5 years experience in training management preferably in Product Go-to-Market Services or Client Services
Profound knowledge of adult learning principles and training design
Excellent leadership and team management skills
Strong written and verbal communication skills
Proficiency in MS Office and Learning Management Systems (LMS).
Experience with e-learning platforms and practices
Proven track record in developing and executing successful training programs
Strong budgeting and project management skills
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Fireworks
- User Research
- UI
- Axure
- Experience Design
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
