Senior Manager E2E Process Improvement

Job Description

We are seeking an experienced professional to take ownership of end-to-end process understanding analysis and improvement across our operational ecosystem. This role demands a strategic thinker with the ability to deep-dive into complex processes identify gaps and recommend effective solutions that drive efficiency standardization and long-term sustainability. As the E2E Process improvement owner you will act as the key liaison between operations technology partners and transformation teamsensuring operational excellence alignment with business objectives and measurable improvement outcomes.

Key Responsibilities

• Lead comprehensive process reviews to map analyze and optimize the E2E operational workflow.
• Identify bottlenecks redundancies and risks recommending improvements backed by data-driven insights.
• Collaborate with cross-functional teams to design and implement process enhancements that improve quality efficiency and cost-effectiveness.
• Ensure alignment of processes with SLAs KPIs and compliance standards.
• Drive standardization and harmonization of processes across teams.
• Lead or support automation initiatives to increase operational scalability and reduce manual effort.
• Establish continuous improvement frameworks (Lean Six Sigma Kaizen) and track impact on delivery performance.
• Serve as an escalation point for process-related issues conducting root cause analysis and implementing corrective measures.
• Monitor analyze and report on process performance metrics and improvement outcomes to senior stakeholders.
• Conduct periodic process health checks to ensure sustainability of implemented changes.

Qualifications :

• 8 years of experience in operations service delivery or process improvement roles within a data analytics or service-driven organization.
• Strong process mapping and analysis skills; familiarity with process improvement tools and methodologies (Lean Six Sigma preferred).
• Proven track record of leading E2E process optimization initiatives with measurable results.
• Exceptional stakeholder management skills in a matrix environment.
• Excellent problem-solving analytical and decision-making abilities.
• Proficient in project management tools (MS Project Smartsheet Excel) and data visualization/reporting tools.
• Strong communication skills
• Experience in automation digitization or transformation projects is an advantage.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time