Hospitality Operations Executive

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

About the role:

JLL is a global real estate services firm specializing in commercial property and investment management. We are currently seeking a talented and motivated Hospitality/Operations Executive to join our team at clients premises and support their business needs in Hong Kong. Youll also present with outstanding communication skills and customer service knowledge and will understand the delicate nature of working in a high-end corporate environment. This role is Monday to Friday.

What this job involves:

1. Guest Experience Management:

• Ensure exceptional guest experiences by overseeing the delivery of high-quality services and amenities.

• Greet guests and accompany them to their appropriate meeting rooms

• Make espresso coffeesat Barista leveland prepare other beverages as required

• Deliver food and beverage service in a professional and at times discreet manner

• Ensure that boardrooms/ meeting rooms are set-up correctly and within a timely and professional manner for all meetings

• Assisting with venue set up and execution of events

• Develop and implement strategies to enhance guest satisfaction.

• Address guest feedback complaints and inquiries in a timely and professional manner.

• Collaborate with cross-functional teams to streamline operations and improve guest experience.

2. Operations Management:

• Provide support to front office reception counter (when receptionist on leave)

• Work with housekeeping and facilities technical team

• Implement standard operating procedures and ensure compliance with quality standards.

• Monitor operational performance and identify areas for improvement.

• Other duties as assigned by superior

3. Financial Management:

• Assist in developing and managing operational budgets related to events/ front of house services.

• Identify cost-saving opportunities without compromising quality or guest satisfaction.

4. Health Safety and Compliance:

• Ensure compliance with local regulations industry standards and company policies.

• Ensure comfortable environment for guests and staff.

• Voice out if any potential hazards to line manager

Sound like you To apply you will have:

• Proven first class food and beverage experience corporate waiter lounge or hotel background preferred

• Diploma in Hospitality Management Business Administration or a related field.

• Experience making coffee at Barista level

• Experience from working in conferencing or events environments

• Excellent communication skills with superior customer service skills

• Willing to learn and be part of a fast-paced dynamic team

• Strong problem-solving and decision-making skills.

• Great energy flexible approach and immaculate presentation

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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