Team Manager (Credit Assurance | Specialist Account Opening | Retail Operations Centre)

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 30-10-2025

Vacancies: 1 Vacancy

Job Summary

Closing date:Tuesday 11^th November 2025

shortlisting and interviews may commence prior to closing date so dont delay: apply now!

Position Description:OPS Team Manager

Are you a people-first kind of leader who thrives on building capability driving performance and creating a culture where teams do their best work

It starts here. With Bendigo Bank and you.

At BEN were focused on delivering our products and services to customers efficiently effectively and with genuine care. As Team Manager youll play a key role in leading a high-performing team within our Operations Processing & Servicing (OPS) function guiding supporting and inspiring them to deliver great outcomes for our customers and partners every day.

Youll balance people leadership with operational performance creating an environment where your team feels empowered accountable and motivated to continuously improve. With a strong focus on efficiency quality and a continuous improvement mindset youll look for better ways of working that enhance both the customer experience and team capability. From managing workflow and performance targets to fostering collaboration and maintaining compliance youll be central to ensuring we deliver on our promise of operational excellence.

Key responsibilities:

Lead coach and develop your team to achieve performance targets deliver efficient outcomes and foster a culture of accountability and growth.
Manage daily workflows and resource planning to ensure timely high-quality service and compliance with agreed service standards.
Build trusted relationships with internal and external stakeholders to enable collaboration and continuous improvement across the OPS function.

To succeed in this role wed love you to have:

Proven experience leading or supporting a team or simply the ambition and capability to step into a leadership role.
A passion for coaching developing others and helping people reach their potential.
Excellent communication and relationship management capabilities with a customer-first mindset.
Strong organisational skills and the ability to prioritise plan and adapt to changing demands
A curiosity for data and performance metrics with a willingness to learn and use tools like Control IQ Power BI or Tableau.
Confidence using Microsoft Office and openness to learning new systems and processes.

We have three fantastic career opportunities available in our Operations team. Two are Permanent in either Lending Assessment (Credit Assurance) or Specialist Account Opening plus one 12-Month Secondment within the Retail Operations Centre perfect if youre looking to fast-track your career development gain new experiences and make a real impact.

We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance (3 days a week). Ideally in Bendigo Adelaide or Melbourne but open to all head office locations.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process.

Please note all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact theRecruiter forthis vacancy for a confidential discussion if there are any concerns meeting this requirement during the application processor if you would like to discuss the position further.

RecruiterName: Natalie Cornell Senior Talent Acquisition Advisor
Recruiter Email:

For more information check out the Application Process for Internal Candidatespage.

Required Experience:

Manager

Closing date:Tuesday 11th November 2025shortlisting and interviews may commence prior to closing date so dont delay: apply now!Position Description:OPS Team Manager Are you a people-first kind of leader who thrives on building capability driving performance and creating a culture where teams do thei...