Solution Account Manager

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Challenge

This is an exciting opportunity to join a highly successful team where you will lead the post-sales experience at Adobe driving active use improving the return on a customers technology investment and exceeding retention and growth quotas.

Our Solutions Account Managers are responsible for ensuring the overall success of a portfolio of accounts. They develop consultative relationships with key leaders within that portfolio acting as technology-savvy individuals with a clear understanding of how Adobes solutions drive organisational strategies and workflows.

Key Responsibilities

Actively lead the adoption usage and success of a portfolio of DX Growth customers.
Bring value to customers by consulting on key business objectives and developing customer-centric success plans to track progress toward goals.
Address complex issues through in-depth analysis data evaluation and collaboration.
Build and grow multi-level relationships within top accounts becoming a trusted partner and delivering communications suitable for senior-level contacts.
Engage with clients to understand their use cases for Adobe solutions encouraging innovative utilization.
Lead and track health and retention efforts for accounts coordinating with managers support consulting operations and finance to drive resolution and outcomes.
Develop expertise in Digital Marketing and the Adobe Digital Experience platform to articulate business value effectively.
Work cross-functionally with external customers partners and internal teams.

What You Need to Succeed:

Strong interpersonal skills and a desire to work in a dynamic fast-paced environment.
Articulate with a consultative approach to addressing business problems.
Proven ability to establish rapport and trust with internal and external stakeholders at various levels of seniority.
Exceptional emotional intelligence in crafting and delivering effective communications tailored to the audience.
Strong presentation skills with experience presenting to large audiences or cross-functional groups.
A proven track record of exceeding revenue-based quotas in complex fast-changing environments.
Expertise in Digital Marketing Solutions and knowledge of Adobes competitive landscape.
The ability to identify trends in customer business models and uncover key customer issues.
Proactive problem-solving skills and the ability to orchestrate internal and external teams to resolve challenges.
Strong critical thinking and persistence in addressing customer concerns.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included were committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in Thinking you might not have all the skills we are looking for Just take the plunge and apply we know that by bringing together a diverse group of people we become so much better together. Wed love to see where we can help drive Creativity for All together.

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past present and emerging.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law. Learn more. Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Manager

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...