Sales Support Administrator

Sales Support Contract Administrator

DLL supports a remote working policy and therefore it is expected that this role may be performed with a mix of home-office working and Dublin office presence as the role and the effective management and leadership of the team will permit. DLLs understanding is that the Dublin office is our collaborative hub and therefore the candidate must be available to be present in Dublin as required to be fully effective in the role. Stable home WIFI environment required.

We are seeking to appoint a Sales Support Contract Administrator specializing in processing applications.

The Opportunity

This is an excitingopportunity for motivated financial services professional to develop their skills and knowledge in the leasing industry. You will be processing varied deal structures working closely with the internal stakeholders.

This role provides an opportunity to play a role in all aspects of contract booking including processing Customer Due Diligence reviewing non-standard contracts and ensuring system information is correct prior to activation. You will also play a key role in reviewing current processes and procedures to ensure applications are booked as efficiently as possible.

As this role is a Controlled Function (CF4) you will be required to meet the Central Bank of Irelands Minimum Competency requirements and Fitness and Probity Standards meaning you will be required to obtain a qualification as either an Accredited Product Advisor (Loan and Consumer Credit) or Qualified Financial Advisor.

Central Bank requirements for a Control Function (CF):

• Fitness & Probity: Fitness and Probity Standards 2023 ()
• Individual Accountability Framework: Guidance on the Individual Accountability Framework ()
• Minimum Competency Code:Minimum Competency Code 2017 ()

Find out morehereabout how you can unleash your full potential at DLL

Day to day Key Responsibilities:

• Processing finance contracts within set SLA
• Become the day to day operations point of contact for Local Area Reps
• On boarding dealers falling under your area
• Review and validate contracts/legal agreements and invoices to ensure all financials are correct and within set parameters

During peak times we expect candidates to have a flexible approach to their role which may mean taking on additional responsibilities as and when they arise.

What success will look like

• Internal & external customer satisfaction.
• Building strong relationships with stakeholders and internal departments.
• Meeting set daily set SLAs
• Excellent understanding of varied products and contract structures.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food free health checks fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning member development programs.
• Click thislinkfor an overview of all the benefits in your region.

We not only live up to the expectations of our customers for today but also anticipate their market needs of tomorrow.

Essentials:

• 1-2yrs experience in a similar back-office/payout/ support function or a leasing environment would be advantageous.
• Confident proactive self-starter with an appetite for continuous improvement and career development.
• Reliable and comfortable working in a hybrid office and work from home environment
• Detail oriented with good stakeholder management and communication skills.
• Excellent MS Tools skills including Excel Word MS Teams Outlook.
• Degree level education in a relevant discipline e.g. business finance accounting.
• APA/QFA qualification would be advantageous. If you are not APA/QFA qualified you will be required to meet the Central Bank of Irelands minimum competency requirements for our business meaning you will be required to obtain a qualification as either an Accredited Product Advisor (Loans and Regulations) or Qualified Financial Advisor

Core Competencies:

• Effective communication and stakeholder engagement skills written and oral.
• Excellent time management with ability to multitask and arrange priorities under pressure.
• Strong decision-making ability/ability to work on your own initiative especially in an escalation/urgent scenario.
• Ability to be flexible and adapt to changing needs of the business.
• Proven team work ethic with willingness to go extra mile to get the job done especially during our peak season
• Detail oriented with a right first-time approach
• Professional manner in all interactions

Choose wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection Build meaningful connections with other DLL members
• Health Manage mental emotional and physical health
• Finance Provide learning opportunities to help members achieve personal financial health
• Lifestyle Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Good to know:

• Deadline for application: November 16th(application deadline may close sooner if a high number of applications are received)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLLs referral program applies
• #LI-BEN
• For more information please contact our Talent acquisition partner Ben Sumbler via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.