SPA Lead Front Desk Agent
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Job Location:
Hot Springs, SD - USA
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.
Job Description
The Lead Spa Desk Agent is responsible for the guest experience in the Spa by providing and maintaining the service standards and creating a feeling of relaxation.
Responsibilities
- Check guests in and out.
- Schedule spa appointments in accordance with Omni Hotel & Resorts Moments of Service.
- Up-sell cross-sell and pre-sell services and products.
- Communicate spa promotions with guests.
- Must be proficient on the telephone.
- Must be able to maintain a professional demeanor during busy times.
- Train and coach Spa Desk Agents
- Book and confirm appointments
- Greet guests
- Provide Tours
Qualifications
- Customer service experience is highly preferred.
- High school diploma or equivalent.
- Must be proficient with Microsoft Office.
- Must be able to communicate effectively in a professional business environment.
- Must have the ability to stand for 8 hours per day.
- Ability to lift carry push pull 30 lbs.
- Ability to work a flexible schedule including AM/PM shift weekends holidays.
- Must be current servsafe and ETips certified for safe food and alcohol handling or must be willing to get certified prior to starting the position.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Find hotels and resorts for your vacation, wedding or business travel. Book with Omni Hotels & Resorts, with over 50 locations across the US and Canada.
