Technical Support Specialist, Level 1 (Bilingual Spanish)
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
30-10-2025
Vacancies:
1 Vacancy
Job Summary
SOTI is committed to providing its employees with endless possibilities; learning new things working with the latest technologies and making a difference in the world.
Job Title:Technical Support Specialist Level 1 (Bilingual - Spanish)
Location: Mississauga Canada (Hybrid)
Who We Are:
At SOTI we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.
To us being visionary is more important than doing things the way theyve always been done.
Whats in it for you
The People - From our humble origins in our founders basement to our industry leading position today SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth continuous innovation and fun.
The Growth - Our environment fosters new ideas fresh perspectives and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology - Youll get the chance to work with leading edge technologies and take on complex and interesting projects as part of highly collaborative and agile teams. You will work alongside SOTIs partners which include leading tech giants that will keep you on the cusp of emerging technologies.
What Youll Do:
Provide telephone and email-based post-sales technical support for our software products
Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
Work proactively to update customers by reporting progress regarding outstanding queries
Endeavour to respond to all customer requests in a timely manner while improving customer experience
Provide superior customer service in regards to our MDM solutions. Diagnoseand solve application queries and answer customer questions
Use various devices to reproduce customer environments in order to troubleshoot issues further
Qualifications:
Degree or Diploma in Computer Networking Information Technology Computer Science or a related technical field
Solid understanding of the OSI model and computer networking principles (Firewalls Network Protocols Subnetting)
Previous knowledge with Windows 8.1 Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
Knowledge of mobile computing platforms (Android iOS Windows Mobile and Blackberry)
Minimum 1- 2 years of relevant experience exceptions for qualified candidates
Strong problem-solving abilities Strong team player (i.e. flexible hard-working fast-learner self-motivated results-oriented)
Able to plan prioritize and organize workload consistently working within service standards and agreed objectives
Outstanding verbal and written communication skills in English
Fluencyin Spanish or Portuguese
#LI-SN1
If you want to bring your ideas to life apply at SOTI today.
We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process please notify People & Culture at .
Please note that SOTI does not accept unsolicited resumes from recruiters or employment the absence of a signed Services Agreement with agency/recruiter SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
SOTI goes beyond traditional MDM/EMM/UEM by providing enterprise software solutions that allow companies to manage and optimize all their mobile hardware.
