INTERNAL APPLICANTS Welfare Reform Officer

***Internal Applicants Only***

Organisation: London Borough of Waltham Forest

Salary: PO1 41133 - 43680

Contract Type: Permanent

Working hours per week: 36

Application Deadline: 12/11/2025

Proposed Interview Date(s): TBC

Reference:1902

About Us:

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.

About the role:

Part time Welfare Reform Officer Monday to Wednesday 18 hours must have full specialist knowledge and experience of Welfare Reform in particular Universal Credit Housing Benefit DLA and PIP legislation and regulations.

To assist residents in increasing their income and claiming backdated benefits applying for LWA and DHP working alongside the rent office and Citizen Advice Bureau.

Ensuring that the resident submits all the required documentation to support their applications.

To have full knowledge of the benefit legislation for universal Credit PIP DHP LWA benefit caps and rent arrears procedures including court action.

>> Click here to download the Role Profile <<

Key Responsibilities:

Working with residents and team members in the rent team reporting to line manager on cases and ensuring that there is a maximization of rent and benefit income . Increase in tenants in work and able to sustain their tenancies.

Qualifications and Requirements:

Specialist knowledge and experience of Welfare Reform in particular Universal Credit Housing Benefit DLA and PIP legislation and regulations

Degree or equivalent or vocational qualification in relevant subject or area

Evidence of Continuous Professional Development

Numeracy and literacy qualification e.g. GCSE English and Maths or equivalent.

Relevant professional qualification

Good verbal and written communication

Terms and conditions:

The below terms and conditions apply to this role:

Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council please visit Information:

If you have any questions about this vacancy or the application process please contact Penelope Bramall - Rent Team Leader at

If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at .

The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.