Software Engineer Customer Support

At Zonos we provide scalable technology to simplify the complexities of international commerce making it accessible to everyone. We create products that allow businesses to take complete control of their cross-border trade experience. Our SaaS solutions alleviate the headaches of cross-border trade with APIs and software that provide businesses with the tools and data they need to scale globally including the only true landed cost solution on the market. If youre looking to join a company with a strong mission and vision that puts people first we want to meet you.

Overview

Were looking for a Customer Support Software Engineer who loves solving problems diving into code and helping customers succeed. Youll serve as the bridge between our customers and our engineering teamsdiagnosing issues building tools and improving the systems that power cross-border ecommerce.

This is a hands-on technical role ideal for someone who enjoys understanding how things work under the hood and helping others do the same.

What you will do...

• Troubleshoot reproduce and resolve technical issues reported by customers and partners.
• Review API calls logs and integrations to identify the root cause of problems.
• Write scripts queries or small code fixes to validate or resolve customer issues.
• Collaborate closely with Customer Support Product and Engineering to improve tools and documentation.
• Contribute to knowledge bases and technical documentation to help customers self-serve.
• Identify patterns or recurring issues and suggest process or product improvements.
  
• And more!

You could be a strong addition to the team if you...

• Have experience with GraphQL Java JavaScript or similar scripting languages.

• Familiarity with REST APIs JSON and HTTP requests.
• Strong debugging and analytical skills; ability to read logs and trace data flows.
• A customer-first mindsetyou enjoy helping others and can explain technical details clearly.
• Comfortable working in tools like GitHub Postman and SQL clients.
• (Bonus) Experience in ecommerce SaaS or payment/remittance systems.
  
• Curious and resourcefulyou like figuring things out.
• Comfortable wearing multiple hats in a fast-moving environment.
• Communicative and collaborative; you enjoy being part of a team.
• You care about delivering quality not just quick fixes.

More about Zonos

Learn more about Zonos our mission and the type of company we are building.

• Zonos building a great company
• Zonos diversity and inclusion
• Zonos hiring process
• Zonos Careers

Here at Zonos we are committed to cultivating a team of ambitious and innovative people who are hungry and willing to stretch and grow. International trade is complicated and working at a growing cloud technology company is hard but we are here to support your learning and development. For these reasons if you are uncertain about applying we encourage you to do so even if your experience doesnt exactly match the job description. We welcome diverse perspectives from people who think outside the box and arent afraid to challenge assumptions. Come join us!