Installation & Tooling Coordinator
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Job Location:
Farmington, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a family-run high-tech company with nearly 19000 employees at 71 locations worldwide we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture which values collaboration and mutual trust creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers machine tools EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges
As the Installation & Tool Coordinator you will support the Customer and the Service team during the installation process of the equipment the custom purchased. This starts with preparing the customer for receiving the machine and ends with the sign-off on the installation by the customer.
Duties & Responsbilities
- Coordinate and schedule installation dates of U.S. machines with the customer technology service teams sales logistics.
- Ensure all necessary resources for the installation are available when needed. (technician tools parts) Ensure the customer is ready for receiving the machine (pre-installation requirements e.g. floor utility access to the workspace)
- Work closely with the technology scheduler to utilize service capacity efficient during the installation. Responsible for tracking the assigned installations regarding capacity shortages delays missing parts efficiency etc.
- Maintain KPIs of SYNCHRO installation times in SIS and track the deviation during the installation. Ensure proper communication during the installation with the customer to improve customer satisfaction rates etc.
- Support the technology Managers to evaluate field service engineers technical and soft skills for accurate assignments and training needs.
- Report delays quality issues to the installation / service management.
- Work with the installation manager and other installation coordinators to develop tools for tracking and reporting and improving installations and the coordination of it.
- In charge of managing the assigned installation toolboxes. (quality quantity calibration)
- 10% of travel during training phases to learn the installation process.
Experience
Must have heavy call volume experience and a basic technical understanding. Prior scheduling knowledge preferred but not necessary. TRUMPF product knowledge helpful. Strong follow up skills mandatory. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process please contact our HR department at 860.255.6000 or at .This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Required Experience:
IC
Key Skills
- CCTV
- Low Voltage
- Customer Service
- Hand Tools
- Construction Experience
- Electrical Experience
- Mechanical Knowledge
- Service Technician Experience
- Schematics
- Security System Experience
- Power Tools
- Troubleshooting
About Company
As a high-tech company, TRUMPF provides manufacturing solutions in the fields of machine tools, laser technology, electronics, and Industry 4.0.
