Network Engineer- DTAC Engineer (L2)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Activation Support
Do
Activation Support
- Work with customers to activate SD-WAN and LAN devices.
- Follow configuration notes and templates provided by the Lead Engineer.
- Apply pre-approved templates to devices.
- Validate device onboarding and connectivity.
- Monitor device status during activation.
- Report anomalies or deviations to the Lead Engineer.
- Coordinate with ISPs for circuit activation.
- Assist in ZTP and provisioning of Velo Edge Meraki and Aruba devices.
- 5 7 years of L2 experience with deep troubleshooting.
- Experience with VCO VeloCloud Orchestrator.
- Working knowledge of:
- Network control protocols: QoS PfR PoE NTP DHCP
- Management protocols: CDP FTP VCMP SNMP
- Security protocols: SSH HTTPS AAA IPSec TrustSec
- Routing protocols: OSPF EIGRP BGP
Do
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS) ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
Key Skills
- Load Balancing
- Routing Protocols
- Network Administration
- Network Engineering
- BGP
- LAN
- Computer Networking
- IPsec
- OSPF
- Cisco ASA
- Juniper
- MPLS
