Apptad Service Desk
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Job Location:
Monthly Salary:
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
Title : Service Desk
Location : Cary NC/Onsite
JD:
Acting as a first point of contact for users and customers.
Identifying and diagnosing issues and problems.
Categorizing and recording queries
Providing solutions to issues.
Advising users on the appropriate course of action.
Monitoring issues from start to resolution.
Escalating unresolved problems to a higher level of support if needed.
Providing essential online security advice and support.
Delivering customer service through multiple channels including human digital self-service and automated.
Logging issues and resolutions tracking trends and sharing insights with developers and product leaders.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
