Program Manager
Share
Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
Company Overview:
Surge Staffing is committed to connecting exceptional employees with great customers. Our comprehensive range of services has established our leadership within the staffing industry. Beyond providing a strong and qualified candidate pool we manage workforces by delivering customized business solutions that drive operational excellence.
Position Overview:
The Program Manager is responsible for overseeing workforce solutions and client programs ensuring the highest quality service delivery and driving business growth. This role involves managing client relationships coordinating resources and supervising on-site staffing teams to meet temporary staffing and training needs effectively.
Key Responsibilities:
- Lead program initiatives to meet client staffing and workforce management needs.
- Deliver high-quality service to clients and temporary employees by aligning skills and resources to business requirements.
- Develop and maintain strong client relationships to drive business retention and growth.
- Supervise and mentor on-site staffing specialists ensuring team performance aligns with program goals.
- Oversee administrative processes supporting workforce programs including attendance monitoring workers compensation claims and vendor invoice reconciliation.
- Ensure compliance with HR and staffing regulations including background checks I-9 verification and E-Verify.
- Analyze program performance metrics and implement improvements to enhance operational efficiency.
- Perform additional duties as assigned to support program and organizational success.
Qualifications and amp; Skills:
- High school diploma required; bachelors degree preferred.
- Proven leadership experience in managing teams or programs.
- Exceptional client relationship and customer service skills.
- Minimum 12 years in a supervisory or program management role or 35 years in a customer service-intensive environment.
- Strong administrative skills with proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook) and internet tools.
- Fluent in Spanish and English (speaking reading and writing). Bonus.
- Excellent communication problem-solving and organizational abilities.
Why Surge Staffing:
- Opportunity to lead dynamic workforce programs across a diverse client base.
- Collaborative and supportive team environment.
- Commitment to diversity equity and inclusion in employment practices.
Equal Opportunity Employer:
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation national origin veteran status genetic information or any other status protected by law. Surge is committed to providing access equal opportunity and reasonable accommodations for individuals with disabilities in employment services programs and activities.
Job Type: Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
