Junior Client Experience Build Journey Coordinator
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Job Location:
Monthly Salary:
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
At OpenCorp we guide everyday Aussies through smart property investment strategies that help them build long-term wealth safely and sustainably. Were here to empower better choices and carefree lifestyles.
And as our new Junior Build Coordinator youll play a pivotal role in making that happen. Youll be the go-to link between clients builders and our internal teams during the construction phase ensuring transparency progress and confidence at every step.
Heres the deal:
After probation your on-target earnings (OTE) are approximately $66000 Super which includes your performance bonus potential.
What youll be doing (aka why youll never be bored):
- Act as the main point of contact for clients from contract signing to handover Basically holding the clients hand through the build journey.
- Manage relationships between builders clients and internal stakeholders keeping communication clear and consistent.
- Understand the build lifecycle and support the wider team with administrative tasks
- Will be on the phone completing client calls 100 calls per month
- Issuing progress claims to clients
- Track construction timelines budgets and quality standards to make sure every project stays on track.
- Proactively manage builder progress identify risks or delays early and escalate where needed.
- Keep our CRM (Salesforce) accurate and up to date with milestone calls client updates and variation discussions.
- Prepare and share weekly and monthly reports on build progress risks and outcomes.
- Collaborate closely with the Build Manager Property Management and Operations teams to keep projects moving smoothly.
Youll be great at this role if you:
- Have great customer experience and are passionate about helping customers through the lifecycle of their build.
- Have 1 years experience in residential real estate building property or construction administration.
- Love following a process and completing repetitive tasks whilst being solutions focused
- Communicate clearly especially when navigating challenges or delays.
- Have strong time management and multitasking skills thriving in fast-paced environments.
- Are proactive solutions-focused and calm under pressure.
- Bring confidence initiative and a positive outlook to every conversation.
- Have Salesforce or CRM experience (highly regarded!).
- Know how to build strong relationships whether its with a builder a teammate or a client about to get their keys.
A few reasons people love working at OpenCorp:
Hybrid flexibility work 2 days from home
Cremorne location 2 mins from Richmond Station free Monday morning coffee
Supportive down-to-earth team that celebrates wins together
Growth mindset expand your skills and even your own property portfolio
Referral bonuses staff investment incentives
Access to EAP and wellness programs
Your birthday off because you should never have to work on your special day
Ready to build more than homes build your future.
If youre passionate about property thrive on connection and want to play a key part in helping clients achieve their goals wed love to hear from you.
Please send us your resume and a short cover letter on why this role excites you
Shortlisted candidates will complete a quick self-recorded video via Hireflix (up to 2 minutes per answer with unlimited re-records)
Our process usually includes a first-round interview via Microsoft Teams followed by a face-to-face second round. Occasionally there may be a third round we put a lot of care into making sure our culture is the right fit for you and youre the right fit for us.
Due to the high number of applications we receive only shortlisted candidates will be contacted.
If you have any questions about the role please feel free to email us at Please note: applications must be submitted via Seek not by email.
Apply now to join our Acquisitions & Construction team.
Required Experience:
Junior IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
