MassPay | Customer Support Engineer
Share
Job Location:
Monthly Salary:
Posted on:
19 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
On behalf of MassPay SD Solutions is looking for a talented Customer Support Engineer to provide exemplary support to our clients and partners ensuring prompt correct and personalized assistance. This remote role will involve engaging in both VIP and Standard Support troubleshooting issues and collaborating with internal departments such as Compliance to address inquiries. You will work in a fast-paced client-focused environment where your main objective will be to resolve tickets promptly and accurately while upholding our high standards of customer care.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
- Provide B2B Support to our clients who use our services to make payments to their employees partners and affiliates.
- Provide B2C Support Payees receiving funds through our platform guiding them through withdrawal methods and general inquiries.
- Collaborate with Partners to gather information needed to resolve issues.
- Deliver Basic Technical Assistance:
- Explain basic troubleshooting steps to clients.
- Communicate relevant technical issues to supervisors or tech support as required.
- Ticket Management:
- Review and prioritize all unassigned tickets immediately.
- Revisit open tickets awaiting responses from clients or other departments.
Requirements:
- Experience in Customer Support: Proven experience in a customer support role ideally in a SaaS or tech environment.
- Interpersonal Skills: Demonstrated ability to reassure clients communicate clearly and personalize interactions.
- Problem-Solving Ability: Aptitude for understanding complex issues and delivering comprehensive solutions.
- Time Management: Capable of prioritizing and responding to support tickets promptly meeting the goal of a near-instant first response time.
Advantages:
- Understanding of the finance world
- Language Skills: Additional language proficiency is a plus.
About the company:
MassPay is a SaaS-based Global Payout Orchestration Platform that enables businesses to send mass payoutswhether B2C or B2Bto over 175 countries in more than 70 currencies. It works via a single REST API and a unified KYB (Know Your Business) process backed by a network of global financial partners
By applying for this position you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy please feel free to contact us.
Key Skills
- Abinitio
- Google Analytics
- Corporate Communications
- Infection Control
- Lab Technology
- Condition Monitoring
About Company
On behalf of SciPlay, SD Solutions is looking for a talented Technical Artist. We are looking for a Technical Artist for one of our flagship titles at SciPlay. This team member would be responsible for integrating art and UI into the Unity engine and then bringing it to life with dyn ... View more
