IT Systems Administrator (Contract)

THE OPPORTUNITY

RESPONSIBILITIES

• Triage and resolve Tier-1 and Tier-2 support tickets across Windows macOS and common Linux endpoints.
• Image provision and enroll workstations into MDM (Intune/Jamf) and maintain asset inventory.
• Perform routine Active Directory / Okta account lifecycle tasks (create disable password reset group adds).
• Assist with device staging shipping/receiving and onsite/remote device troubleshooting for UW staff.
• Execute patching endpoint checks and basic EDR/AV triage; escalate complex incidents to senior engineers.
• Follow and improve runbooks and documentation; update ticket notes and close with clear resolutions.
• Support scheduled device refresh activities (help end users migrate data enroll devices validate application access).

QUALIFICATIONS

• Minimum 12 years hands-on IT support experience
• Solid desktop support fundamentals: Windows 10/11 administration; basic macOS and Linux familiarity.
• Experience with imaging/provisioning tools and MDM enrollment (Intune Jamf or SCCM).
• Basic Active Directory and identity lifecycle tasks; familiarity with SSO/Okta a plus.
• Ticketing system experience (Jira Service Desk ServiceNow or similar) and clear written ticketing habits.
• Basic networking understanding (DNS DHCP VLAN concepts Wi-Fi troubleshooting).
• Comfortable following runbooks documenting steps and escalating appropriately.
• Strong customer service skills patient communicator and coachable able to work with creative teams and remote users.

PREFERRED QUALIFICATIONS:

• Entry/mid certificates preferred but not required: CompTIA A or Network; Microsoft Modern Desktop Associate; Jamf Certified Associate or Intune fundamentals.
• Internship or coursework in IT support systems or networking is a plus.
• Experience supporting remote/international users and coordinating across time zones.
• Familiarity with basic automation or scripting (PowerShell simple Python) to speed repetitive tasks.
• Prior exposure to device refresh programs asset tagging or large imaging rollouts is advantageous.
• Comfortable working with senior engineers on escalation and following direction in a fast-paced studio environment.

Reasonable Accommodation

KRAFTON Americas is committed to the full inclusion of all qualified individuals. As part of this commitment the Company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an open position perform essential job functions and/or to receive other benefits and privileges of employment please contact the HR Talent team at KRAFTON Americas to begin the interactive process.

In California the expected salary range for this position is $94000-$117000. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of job-related factors that can include experience education skills and location.

EEOC statement

KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

Due to recent scams our recruiters will only reach out to you via @ @ @ or @. If you received an email and are unsure you can always email

_{We make games that are accessible and engaging for players all over the world. We believe in hiring and supporting the most talented and creative people of diverse backgrounds. That support includes annual professional development and home office stipends as well as paid time off for volunteer/non-profit work. Join us and be a part of our growing and innovative studio.}

_{Unknown Worlds Entertainment Inc. is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.}

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