Manager, Customer Onboarding
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT LONE WOLF
Were here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents brokers and their consumers. Weve seen a lot of change over the past 30 yearsbut weve been here to support real estate from day one.
With the diverse landscape of the real estate industry we want diverse talent! We want to celebrate each others individuality and embrace our differences to enrich our commonalities and relationships throughout our organization and we want you to be a part of that.
JOB SUMMARY:
We are seeking a highly motivated and experienced Manager of Customer Onboarding (Philippines) to join our growing this pivotal leadership role you will be responsible for managing and scaling our Philippines-based onboarding team optimizing onboarding processes and ensuring the successful implementation and adoption of our software solutions for global clients.
You will play a critical role in driving customer satisfaction retention and long-term success by leading a team that builds strong relationships delivers high-quality onboarding experiences and empowers customers to maximize the value of our tools.
This position requires a strong leader with deep experience in onboarding software/SaaS and team development. someone who fosters a supportive collaborative and growth-focused work environment while maintaining high standards of performance.
ESSENTIAL RESPONSIBILITIES & DUTIES:
- Provide ongoing coaching feedback and mentorship to team members to help them grow their skills achieve goals and foster a positive engaged work culture.
- Design refine and expand onboarding workflows to create consistent high-quality customer experiences. Identify opportunities for process automation and efficiency.
- Oversee client onboarding journeys from sales handoff through go-live ensuring seamless adoption milestone achievement and positive customer outcomes.
- Establish clear team goals track performance against KPIs and ensure team members consistently meet or exceed expectations.
- Partner with global stakeholders in Sales Product and Customer Success to align onboarding strategy with broader company objectives.
- Assign tasks and projects based on team members skills and strengths to maximize efficiency and impact.
- Recruit onboard and train new team members in the Philippines. Build a strong pipeline of talent and create development opportunities to retain top performers.
- Provide guidance and support during high-priority client escalations ensuring swift resolution and positive outcomes.
- Prepare and deliver reports on team performance onboarding progress and customer outcomes to senior leadership.
- Foster a collaborative supportive and inclusive team environment where individuals are empowered recognized and motivated to do their best work.
REQUIREMENTS:
- Minimum 5 years in an Onboarding Implementation or Project Management role ideally in software/SaaS.
- At least 3 years in a leadership position managing onboarding or implementation teams with a demonstrated ability to scale teams and processes.
- Strong understanding of software deployment implementation practices and customer adoption strategies.
- Outstanding verbal and written English skills; ability to lead conversations with global clients and collaborate across time zones.
- Strong ability to build rapport ask the right questions and uncover customer needs to drive adoption and satisfaction.
- Comfortable analyzing data and using insights to improve processes track success metrics and make informed decisions.
- Passionate about developing people fostering a supportive work culture and leading with empathy accountability and positivity.
- Willingness to work a schedule that overlaps with North America as needed.
QUALIFICATIONS:
- EDUCATION: Bachelors degree required.
- EXPERIENCE: 5 years experience in an Onboarding/Implementation/Project Management function. Ideally having spent time focusing on the SaaS and/or real estate space.3 years in building and leading teams.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal state or local municipal law.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
At Lone Wolf Technologies, our goal is to provide the backbone for real estate brokerages across North America. The Complete Enterprise Solution is more than just a product. It’s a plan to drive your business, from infrastructure to user experience and ultimately a healthy, profita ... View more
