Customer Care Specialist I ONSITE ONLY

BASE PAY: $16.50 $1.00 Spanish Bilingual Differential for qualified candidates

All schedules include a weekend rotation.

What Youll Do:

Are you passionate about helping people As a Customer Support Specialist youll be the voice of our companyassisting clients and customers via phone email or chat. Youll handle orders answer inquiries resolve problems and collect valuable feedback. Beyond just support youll consult with customers to uncover their needs and recommend the best products services or solutions. Every interaction is an opportunity to make a difference!

We count on you to:
Provide friendly efficient and professional customer service
Resolve issues quickly and effectively
Recommend solutions that enhance the customer experience
Work within assigned client programs to meet performance goals

Your Key Responsibilities:

Engage with Customers: Handle inbound and outbound calls based on your assignment.
Learn & Grow: Successfully complete training and stay updated with ongoing learning.
Process Requests Efficiently: Enter and manage orders handle cancellations/changes and request reprints or credits.
Protect Customer Data: Ensure security and privacy for every interaction.
Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes.
Track Performance & Improve: Monitor individual performance and contribute to team success.
Make an Impact: Participate in outbound calls as needed to meet client objectives.
Be a Team Player: Support team and company goals while maintaining a professional and secure work environment.

Are You the Right Fit

Education: High School Diploma/GED required
Experience: 6 month in Customer service and banking
Skills You Bring:
Strong multitasking abilities
Attention to detail
Excellent communication & interpersonal skills
Basic computer knowledge
Willingness to learn & grow with ongoing training

Join us and be part of a team that makes a differenceone customer at a time!

Additional Information :

Hourly Pay: $16.50 $1.00 Spanish Bilingual Differential for qualified candidates

All schedules include a weekend rotation.

The ultimate compensation offered for the position will depend upon several factors such as skill level cost of living experience and responsibilities.

Vericast offers a generous total rewards benefits package that includes medical dental and vision coverage 401K and generous PTO allowance. A wide variety of additional benefits like life insurance employee assistance and pet insurance are also available not to mention smart and friendly coworkers!

At Vericast we dont just accept differences - we celebrate them we support them and we thrive on them for the benefit of our employees our clients and our  an Equal Opportunity employer Vericast considers applicants for all positions without regard to race color creed religion national origin or ancestry sex sexual orientation gender identity age disability genetic information veteran status or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at . EEO is the law. To review your rights under Equal Employment Opportunity please visit:  Work :

Yes

Employment Type :

Full-time