Technology Support Lead Citrix, Windows and VDI
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Job Location:
Jersey, NJ - USA
Monthly Salary:
$ 142500 - 190000
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team to innovate and refine technology operations impacting the core of our business services.
As a Technology Support Lead in the Corporate Sectors Enterprise Technology group you will play a leadership role in ensuring the operational stability availability and performance of our production services. This is a senior-level technical position managing one of the largest VDI deployments globally consisting of 340000 virtual desktop instances. The role combines hands-on technical expertise with client-facing responsibilities requiring both deep technical knowledge and strong communication skills. You will be directly responsible to manage multiple areas of the firms VDI technology infrastructure. Your deep knowledge and expertise are leveraged to set the overall direction and short-term operational goals. Work cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends best practices and technological advances.
Job responsibilities
- Manages the firms overall global VDI capacity performance hygiene and builds
- Responsible for the entire production environments of the VDI estate and all service delivery
- Part of a global Operation team that provides 24/7 Level 3 customer support from client and stakeholder escalations and VDI infrastructure issues while following the sun model actively participating from incident resolution to service restoration
- Manages multiple technical areas and collaborates on technology projects across different technical domains
- Adhere to technical standards and procedures with change management and incident management
- Promotes and champions the development of technological methods techniques and various analytical approaches across the infrastructure domains
- Manages multiple stakeholders and projects across various technology partners with NAS AD Network SQL etc.
- Applies cross-functional technical expertise to a broad range of infrastructure areas by communicating managing and implementing strategic and operational plans
- Drive adoption of infrastructure automation to improve agility and reduce manual risk.
- Oversee Technology Lifecycle Management including hardware/software upgrades end-of-life tracking and technology refresh programs
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Advanced knowledge in Citrix platforms latest Citrix Virtual Apps and Desktops 2402 LTSR like Citrix connection brokers Citrix policies delivery groups StoreFront Director
- Expert in Windows OS platform skills and knowledge (Windows 11 Windows 2025 Group Policy Object (GPO) Active Directory etc.)
- Expert knowledge in everything around Virtual Desktop Infrastructure (VDI) on a large enterprise scale
- Strong experience with automation frameworks in scripting and automation skills in Powershell
- Solid understanding of risk change and incident managements process and procedures
- Experience in Microsoft Office Microsoft 365 and other browser technologies
- Proven track record in a technical support environment
- Excellent communication analytical skills inter-personal and liaison skills
- Strong problem solving ability
Preferred qualifications capabilities and skills
- 10 years of experience in the large VDI platforms utilizing Citrix VMWare ESX and Omnissa Horizon is a plus
- Strong experience with automation frameworks in scripting and automation skills in Python is a plus)
- Performance Metrics and Reporting amnd the ability to set and document standardoperating procedures
- Lead and mentor a global operation team members
- Ability to manage corporate IT Audit Process
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
