Systems Support Technician

Marquette, MI - USA

Monthly Salary: Not Disclosed

Posted on: 14 days ago

Vacancies: 1 Vacancy

Job Summary

DATE: October 22 2025

POSITION: Systems Support Technician

DEPARTMENT: Information Systems

BASE RATE: $21.77 per hour with potential for additional compensation based on qualifications.

POSITION SUMMARY

This position is responsible for providing systems support for internal and external customers by gathering information resolving problems and/or escalating the issue to the appropriate Information Systems (IS) team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Follows established Upper Peninsula Health Plan (UPHP) policies and procedures objectives safety standards and sensitivity to confidential information.

2. Monitors requests received through the IS help desk via work-ticket system phone email fax or in person and utilizes the work-ticket system to document all issues and resolutions.

3. Responds quickly and effectively to requests for technical assistance and resolves problems to the end users satisfaction for both internal staff and external customers (members and providers); escalates issues as necessary.

4. Maintains documentation of applicable internal processes and procedures.

5. Researches questions using available information resources and maintains a database of resolutions and/or publishes resolutions to an online Frequently Asked Questions (FAQ) resource for internal and external customers.

6. Maintains a reporting process for departmental work-ticket/project-related statistics and provides regular reports to UPHP management staff.

7. Supports organization-wide applications such as Intranet updates website content accessibility software recording software training software fillable forms etc.

8. Supports member provider and health information exchange portals for account activation login assistance basic functionality questions vendor ticket entry and communication; escalates as necessary.

9. Responsible for reoccurring tasks (daily weekly monthly etc.) within the department such as downloading files uploading files monitoring system tasks and routine processes.

10. Maintains security accounts for designated applications such as Dashboard Tableau and Process Manager.

11. Attends educational seminars as required; maintains knowledge of current systems utilized for both internal and external clients.

12. Maintains confidentiality of client data.

13. Performs other related duties as assigned or requested.

POSITION QUALIFICATIONS

Education

Minimum:

Associate degree in information technology or related field; three (3) years of relevant experience in

lieu of a degree will be considered

Preferred:

Bachelors degree in information technology or related field

Experience

Minimum:

One (1) year of experience in an information systems or technology-related environment; relevant post-

secondary coursework will be considered in lieu of professional IT experience.

Preferred:

Two (2) to three (3) years of experience in an information systems or technology-related environment

Required Skills

Excellent customer services skills

Excellent human relation and oral/written communication

High level of technical and problem-solving skills

Ability to adhere to deadlines and manage multiple tasks effectively

Keyboarding proficiency and advanced knowledge of MS Office (Word Excel Access PowerPoint)

Preferred Skills

Knowledge of general Information Technology (IT) software systems/applications

Basic SQL/query knowledge

Basic Adobe knowledge

Web Content Accessibility Guidelines (WCAG) knowledge

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards but as general guidelines that should be considered along with other job-related selection or promotional criteria.

Physical Requirements

This job requires the ability to perform the essential functions contained in the description. These include but are not limited to the following requirements. Reasonable accommodations may be made for otherwise qualified applicants unable to fulfill one or more of these requirements:

Ability to enter and access information from a computer

Ability to access all areas of the UPHP offices

Occasionally lifts supplies/equipment

Prolonged periods of sitting

Manual dexterity

Working Conditions

Works in office conditions

Exposure to situations requiring exceptional interpersonal skills or periods of intense concentration

Subject to many interruptions

Occasionally subjected to irregular hours

Required Experience:

DATE: October 22 2025POSITION: Systems Support TechnicianDEPARTMENT: Information SystemsBASE RATE: $21.77 per hour with potential for additional compensation based on qualifications.POSITION SUMMARYThis position is responsible for providing systems support for internal and external customers by gath...