IKEA Tampines IT Intern
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the job
The Intern is expected to support the day-to-day IT operations and ensure that Service Desk is operating in a timely manner and in line with agreed-on service levels.
Your assignment
Provide Business IT support to the store:
- Ensure that IT systems perform with high availability performance and security
- Oversee Service Desk Operations and Compliance
Day-to-day IT Operations (Core Responsibilities):
- Assess assigned severity levels on Service Desk and comply with agreed-on service levels
- Investigate and resolve issues posted on the Service Desk
- Support user enquiries on IT issues over the phone/email/remote assistance
- Develop quick Level 1 & 2 resolution processes for common issues
- Communicate with end-users regarding incident status
- Provide IT Support/Installation/Configuration for the companys PC end-users
- Provide troubleshooting on Computer Hardware/Software (including POS) and Network problems
- Arrange with Technicians for repairs/maintenance of Hardware
- Monitor software license compliance through physical checks and tools (Service Desk and SCCM).
- Coordinate on-site work with authorized vendors during rebuild relocations or repairs.
- Provide support at Tampines Alexandra or Jurong store locations as needed based on operational requirements.
Your profile
Motivation:
- Passionate about IT solutions and trends in the retail industry
- Strong sense of achievement in driving IT operational support
Knowledge:
- Currently pursuing a Diploma in IT Professional disciplines (Computer / Information Technology)
Capabilities:
- Resolve IT support issues and service requests in a structured and timely manner
- Excellent teamwork and establish good working relationship with users and service providers
- Customer service mind-set self-starter process improvement orientation
- A technical logical thought process with strong communication skills and has a good command of English
- Willingness to travel between store locations when required
- Able to commit to the role for a duration of 6 months
Remote Work :
No
Employment Type :
Intern
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
About Company
Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand, Philippines and Mexico. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact ... View more
