Supervisor Network Management Center (NMC)
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Job Location:
Bayan Lepas - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
Responsibilities and Tasks
Customer Engagement: Forming complete awareness of the customers wants and needs and being always accountable to provide complete responses in operational calls. Ensuring that your customer SOP requirements are adhered to and expectations are met or exceeded.
Data Competency: Validating complete accurate and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting. The ability to analyze data and situations breaking complex problems into solvable pieces providing key stakeholders whether internal or external details to make informed decisions. Present information in a manner that allows the end user the ability to understand if the process is working as designed.
Team Management: Employee development is key to this role you must be capable of building up the team around you so that their abilities experience and expertise match your own. Administratively responsible for not only yourself but managing and continuously monitoring the teams documentation of time worked (ATT) vacation WFH punctuality and required training to ensure compliance.
Project and Program Management: The management and documentation of initiatives and projects. Working in concert with your managers and stakeholder(s) to ideate plan execute and validate initiatives that have a direct and quantifiable benefit for the customer(s) Expeditors and / or the NMC.
Financial Excellence: Developing a complete understanding of the NMC P&L and your role in controlling those items within your control. The ability to explain your role in and impact to the Customer P&L including SPD EPS and expense to revenue.
Qualifications :
- (Preferred) Bachelors degree in Business Supply Chain/Logistics Finance Economics or related field or equivalent
- At least two years of experience working at Expeditors or a similar corporate environment
- Exceptional customer service presentation research verbal and written communication
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Fluent in English
- (Preferred) Qualifications in supply chain management or logistics (e.g. IATA/FIATA)
Additional Information :
Expeditors offers excellent benefits:
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Network security
- SQL
- Active Directory
- Information Technology
- Protocols
- Tcp/IP
- BGP
- Routers
- Infrastructure
- Linux
- Internet
- Juniper
- DoD
- hardware
- Technical Support
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
